Christopher Hutchison
Summary
Results-driven Aftermarket Solutions Consultant and Parts Marketing Product Specialist with strong sales and account management experience across heavy equipment, mining, construction, and industrial sectors. Trade-qualified Diesel Fitter with a proven ability to bridge technical expertise and commercial outcomes. Extensive experience supporting Caterpillar and OEM equipment sales, developing marketing strategies, managing key customer relationships, and delivering aftermarket growth through parts and service solutions. Highly skilled in cross-functional collaboration, customer engagement, and solution-based selling.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Aftermarket Solutions Consultant / Parts Marketing Product Specialist
Hastings Deering Australia Ltd.
01.2011 - 01.2023
- Developed and implemented marketing strategies to drive aftermarket sales growth
- Delivered structured parts marketing programs across customer sites
- Planned, coordinated, and managed promotional campaigns
- Collaborated closely with Parts, Service, and Sales teams to align customer solutions
- Designed and deployed site-based aftermarket solutions tailored to customer needs
- Supported key customer accounts with strong technical and commercial product knowledge
Customer Support Representative
Hastings Deering Australia Ltd.
01.2011 - 01.2023
- Provided sales support for Caterpillar equipment, parts, and service offerings
- Maintained high levels of customer satisfaction through proactive engagement
- Conducted customer cold calling, follow-ups, and relationship management
- Acted as a key liaison between customers and internal Parts, Service, and Sales departments
- Prepared accurate parts and service estimates to support sales outcomes
- Completed electronic data entry and maintained customer records
- Conducted equipment appraisals to support sales and service activities
Service Manager
AllClass Construction Equipment (Kubota Dealer QLD)
01.2007 - 01.2011
- Managed customer relationships and service delivery outcomes
- Processed electronic warranty claims and insurance estimates
- Diagnosed parts failures and coordinated repair solutions
- Liaised with customers and subcontractors to meet service requirements
- Prepared repair quotations and equipment appraisals
- Conducted oil analysis and managed electronic stock ordering
- Equipment: Kubota excavators, loaders, generators
Diesel Fitter – Field Service
Komatsu Australia
01.2005 - 01.2007
- Delivered field service support to customer operations
- Completed major equipment overhauls including engines and transmissions
- Performed preventative maintenance and breakdown repairs
- Managed electronic parts ordering
- Equipment: Loaders, haul trucks, excavators, graders, bulldozers
Technical Service Supervisor
Hewlett Equipment – Brisbane, QLD
Brisbane, QLD
01.2003 - 01.2005
- Supervised technical service operations and customer jobs
- Managed repair quoting and customer approvals
- Conducted diagnostics, overhauls, and fleet maintenance
- Coordinated hire fleet servicing and modifications
- Equipment: Skid steer loaders, excavators, mowers, industrial equipment
Diesel Fitter – Field Service
Willtrac – Toyota Material Handling, Brisbane QLD
Brisbane, QLD
01.1999 - 01.2003
- Supported customer fleets through preventative maintenance and repairs
- Completed hydraulic, engine, and equipment overhauls
- Maintained fleet reliability and uptime
- Equipment: Toyota, Hyster, Mitsubishi forklifts and skid steer loaders
Diesel Fitter / Service Bay Coordinator
Rio Tinto – Comalco Mining and Refining, Weipa QLD
Weipa, QLD
01.1997 - 01.1999
- Coordinated maintenance planning and scheduling
- Supported operational uptime through breakdown and preventative maintenance
- Managed electronic work orders, stock ordering, and reporting
- Equipment: Loaders, forklifts, cranes, compressors, generators, engines
Field Service Technician
Clark Equipment – Brisbane, QLD
Brisbane, QLD
01.1996 - 01.1997
- Delivered 24-hour breakdown support and preventative maintenance
- Conducted diagnostics, overhauls, and equipment appraisals
- Equipment: Bobcat equipment, Clark and Samsung forklifts
Apprentice Diesel Fitter / Field Service Fitter
Dealquip – Brisbane, QLD
Brisbane, QLD
01.1992 - 01.1996
- Completed trade apprenticeship while supporting customer fleets
- Performed maintenance, diagnostics, and breakdown repairs
- Equipment: Skid steer loaders, forklifts, excavators, sweepers, scrubbers
Skills
- Account Management & Customer Retention
- Aftermarket & Parts Sales
- Key Account Support
- Relationship Management
- Marketing Strategy Development
- Promotional Campaign Management
- Customer Engagement & Cold Calling
- Commercial & Technical Sales Support
- Parts & Service Estimating
- Equipment Appraisals
- Cross-Functional Liaison (Sales, Service & Parts)
- Data Entry & CRM / Electronic Systems
Certification
- Open Classes: HR, RE, UD
- Learners Permit: HC
- Forklift Licence – up to 10T
- O.T.C Licence – over 5T
- Skid Steer Licence
- Excavator Licence
- Level 1 Pilot Vehicle Driver
Personal Information
Driving License: Open Classes: HR, RE, UD
Interests
- Vehicle restoration
- Fishing
- Swimming
- Four-wheel driving
- Camping
Timeline
Aftermarket Solutions Consultant / Parts Marketing Product Specialist
Hastings Deering Australia Ltd.
01.2011 - 01.2023
Customer Support Representative
Hastings Deering Australia Ltd.
01.2011 - 01.2023
Service Manager
AllClass Construction Equipment (Kubota Dealer QLD)
01.2007 - 01.2011
Diesel Fitter – Field Service
Komatsu Australia
01.2005 - 01.2007
Technical Service Supervisor
Hewlett Equipment – Brisbane, QLD
01.2003 - 01.2005
Diesel Fitter – Field Service
Willtrac – Toyota Material Handling, Brisbane QLD
01.1999 - 01.2003
Diesel Fitter / Service Bay Coordinator
Rio Tinto – Comalco Mining and Refining, Weipa QLD
01.1997 - 01.1999
Field Service Technician
Clark Equipment – Brisbane, QLD
01.1996 - 01.1997
Apprentice Diesel Fitter / Field Service Fitter
Dealquip – Brisbane, QLD
01.1992 - 01.1996