Open To Work
Christopher Jager
SYDNEY,NSW
Summary
Detail-oriented Night Auditor with proven expertise in financial auditing and guest relations. Committed to enhancing guest satisfaction while ensuring accurate financial transactions. Dedicated night porter with expertise in guest relations, financial reporting, and safety inspections. Proven ability to enhance guest experiences while maintaining high standards of cleanliness and safety.
Overview
22
22
years of professional experience
Work History
Night Auditor
Fairmont Resort Blue Mountains (Peppers)
Leura, NSW
01.2004 - 08.2006
- Managed night audits and balanced financial transactions for accuracy.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Completed end-of-day reconciliations of cash drawers and credit card transactions, ensuring financial accuracy for next-day operations.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Generated nightly financial reports for management, providing insights for decision-making.
- Processed guest check-ins and check-outs during overnight shifts.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Resolved guest inquiries and issues promptly, ensuring satisfaction.
- Monitored security systems to ensure safety of guests and property.
- Collaborated with housekeeping to coordinate room readiness for guests.
- Assisted in training new staff on front desk procedures and systems.
- Oversaw late check-in procedures at front desk during night shifts. and provided information on hotel amenities, including dining establishments, spa hours and room service.
Night Porter
Penrith Valley Inn
Penrith, NSW
01.2002 - 01.2024
- Conducted nightly rounds of the premises to ensure security measures were in place and effective.
- Monitored guest areas to ensure safety and cleanliness throughout night shift.
- Assisted guests with check-in and check-out to enhance guest experience.
- Greeted guests and provided excellent customer service.
- Performed regular cleaning duties, including vacuuming carpets, mopping floors, and cleaning cutlery.
- Stocked lobby fridge with snacks, beverages, and other items.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Processed customer payments accurately using point-of-sale system.
Night Porter
Penrith Log Cabin
Penrith, NSW
10.2001 - 01.2004
- Monitored guest areas for safety and cleanliness throughout the night shift.
- Assisted guests with check-in and check-out processes efficiently.
- Managed inventory of supplies and restocked during shifts.
- Handled emergency situations calmly, following established protocols for safety.
- Maintained accurate logs of nightly activities and incidents for management review.
- Inspected public areas regularly to ensure they are clean and tidy.
- Provided support in organizing special events held at the hotel.
- Assisted in setting up breakfast buffet for guests in the morning.
Education
Bachelor of Arts - Journalism And Video Production
University of Western Sydney
Sydney, NSW01-2001
Skills
- Night audit procedures
- Financial reporting
- Revenue management
- Safety inspections
- Guest relations
- Customer service
- Nighttime management
- Front desk operations
- First aid training
- Complaint handling
Work Preference
Job Search Status
Open to workWork Type
Full TimeTimeline
Night Auditor
Fairmont Resort Blue Mountains (Peppers)
01.2004 - 08.2006
Night Porter
Penrith Valley Inn
01.2002 - 01.2024
Night Porter
Penrith Log Cabin
10.2001 - 01.2004
Bachelor of Arts - Journalism And Video Production
University of Western Sydney