Christopher James

As an Account Manager for Totally Awesome I am responsible for management and creation of all phases of clients digital marketing campaigns from procurement to end of campaign reporting. I identify clients’ intended outcomes and allocate the necessary resources required to meet the creative goals and objectives by setting realistic timelines and checkpoints to achieve on time launches and success of campaigns. I am also responsible for planning, implementing and facilitating effective client engagement events for Totally Awesome clients across Australia and New Zealand.

• Use project management theory to effectively implement clients’ digital marketing campaigns and ensure outcomes exceed expectations.
• Effective stakeholder management communicating and planning client campaign outcomes with team members from multiple countries operating across 3 time zones.
• Assisting in the understanding of the client's business requirements and providing practical, feasible and creative proposals with effective solutions.
• Collaborating effectively with the regional sales team to maintain client service excellence and experience.
• Overseeing collateral materials for sales to ensure that content produced is style compliant and is reflective of the Totally Awesome brand.
• Cultivation of strategic information to assist in creating and producing ideas to propose and recommend to clients on how best to maximize their marketing campaigns.
• Working and seeking key strategies with the operations team to understand market opportunities that would further benefit clients.
• Managing the Victorian and New Zealand portfolio inclusive of digital advertising, media content and social media campaigns.

While working as an Owner Advisor at Tesla, my role was to envision and implement impactful sales and management strategies to drive significant growth of the business as well as providing a creative and engaging customer experience for anyone interested in the Tesla brand. Part of my role also involved conducting training and mentoring of team members to promote productivity, accuracy of information and commitment to friendly service.

• Designed and executed effective sales strategies in collaboration with team members to promote products and services across diverse populations.
• Helped Tesla Marketing plan and implement engaging customer experiences in various Shopping Centres and event spaces.
• Developed and delivered engaging sales experiences to maximize the effectiveness of marketing campaigns.
• Performed detailed market analysis to identify latest customer and market trends and source potential business opportunities.

Related Skills: Strategic Sales and Marketing Planning, Business Opportunities Identification, Market and Customer Trends Analysis, Appealing Marketing Content Creation, Team Building and Leadership, Business Strategies Development Customer Service, Stakeholder Engagement and Relationship Building.

During a year travelling and living abroad in Sweden I worked as a Bartender / Server at the Churchill Arms Pub in Stockholm. In my role, fostered and maintained working relationships with new and existing customers by understanding and addressing preferences. My people-centric nature and customer service mindset helped create enjoyable experiences for patrons. . I also contributed to organisation of special events and promotions such as trivia nights to bring in new customers.

• Communicated with customers in a friendly and welcoming manner, ensuring consistently high customer service and enjoyable experiences.
• Prepared and served alcoholic or non-alcoholic beverages for bar and restaurant patrons in line with customers' requirements to ensure repeat business and maximize client satisfaction.
• Developed and maintained visual merchandising standards and procedures to cultivate effective display of stock shelves.
• Maintained relationships with vendors to facilitate effective inventory management and implement cost controls.

Related Skills: Food and Beverage Preparation and Presentation, Customer Experience Management, Team building and Leadership, Sales and Profit Optimization, Effective Customer Dealing and Communication, Food Sanitation Standards.

In this capacity, I planned, organised, and executed multiple marketing events for successful launching of new Flight Centre stores. I also envisioned and implemented customer experience management strategies to drive business success in challenging environments.

• Developed and executed change management initiatives by conducting analysis of marketing activities and identifying areas of improvement.
• Planned and implemented successful events for Flight Centre stores.
• Offered and delivered best business and leisure travel packages for clients by interacting with customers and assessing clients' needs.
• Created and maintained leisure travel bookings and corporate travel meeting agendas.
• Modified travel arrangements for clients by liaising with relevant wholesalers and airlines.
• Built and maintained effective working relationships with industry stakeholders and diverse populations.

Related Skills: Marketing Initiatives Development and Implementation, Advertising Events Planning and Management, Brand Exposure and Positioning, Relationships Building, Key Stakeholders Engagement, Client Experience Management.

As a Brand Ambassadorfor Traffik Marketing I planned and implemented experiential promotional events and advertising campaigns for various brands to build and improve their awareness and engagement with potential customers. Recognised for my strong leadership and project management skills, I moved into a Team Leader role where I also hired, supervised, and coached new team members, evaluated team performance, assessed training needs, and conducted training sessions to inspire and boost the effectiveness of the overall team.

• Designed and implemented marketing events, including roadshows, in-store promotions, special events, sponsorship activities and experiential marketing activations.
• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Oversaw preparation of marketing copy, images, videos, emails and other collateral.
• Delivered exceptional marketing services and event solutions to multiple high-profile brands, such as Suncorp Bank, St George, Smirnoff, and Bundaberg Rum.
• Made sure responsibilities were performed in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
• Responsible for effectively leading teams of up to 50 people.

Related Skills: Event Management and Activation, Advertising Campaigns Development, Products and Service Marketing, Business Expansion and Sales Growth, Marketing Solutions Development, Process Improvement Initiatives, Staff Leadership and Training.