Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Timeline
BusinessAnalyst
CHRISTOPHER JEWELL

CHRISTOPHER JEWELL

Sydney,Australia

Summary

Sales management and customer experience leader specializing in transformational change, omnichannel contact center, inside sales delivery methods, and operations. Experienced in leading geographically dispersed, cross-functional, phone, and field-based teams at both international and national levels, and focused on coaching and delivering customer-centric solutions to achieve business objectives.

Overview

19
19
years of professional experience

Work History

Executive General Manager

Amalgamated Australian Investment Group (AAIG)
10.2022 - Current
  • Oversaw all aspects of business performance, planning, and profitability, reporting directly to the Managing Director.
  • Led and managed Senior Managers and Heads of Desks, streamlining decision-making and driving revenue through subscription sales and brokerage.
  • Headed client services, marketing, subscription sales, and advisory functions to ensure comprehensive service delivery and client satisfaction.
  • Developed and implemented strategic business plans to achieve long-term financial goals.
  • Oversaw sales performance with a focus on private equity and securities sales.
  • Ensured compliance with regulatory standards and maintained high service quality across all operations.
  • Leveraged data-driven insights to enhance profitability and operational efficiency

General Manager of Alternate Asset Sales and Operations

Amalgamated Australian Investment Group (AAIG)
10.2022 - Current
  • Reported directly to the CEO and MD, leading innovative financial solutions in digital investments and real estate.
  • Oversaw Leap Digital Investments, redefining cryptocurrency trading and investment landscapes.
  • Guided the ASRW Property Team to expand investment opportunities and shaped the group's business operations, sales, and marketing strategies.

Manager - Business Development ANZ / ASISA

Freshworks
Sydney, Australia
10.2020 - 09.2022
  • Company Overview: Sydney
  • Drove pipeline development within ANZ and Asia, through a team of onshore and international SDRs.
  • Led a team of 2 Regional TLs and 14 inbound SDRs and outbound BDMs.
  • Delivered a deployed target of 1.7 Million ARR and up to 58 SAL.
  • Oversaw recruitment, onboarding, training, and strategic objectives.
  • Managed intra-day operations, coaching, performance management, and escalations.
  • Sydney

Director of Sales ANZ

SignOnSite
Sydney, Australia
05.2019 - 09.2020
  • Company Overview: Sydney
  • Reported directly to the CEO and collaborated with key leadership to determine and deliver GTM strategy.
  • Achieved 100% quota for three consecutive quarters and delivered the most successful quarter on record.
  • Increased ARR by 50% YoY, increasing ACV from under $10K to $17K.
  • Rebuilt the AE and SDR team, addressing legacy conversion issues.
  • Reduced SDR lead response time from 48 hours to under 5 hours.
  • Increased deal velocity from 60+ days to under 26 days and win rates from 16% to over 45%.
  • Developed a live chat channel for SDRs.
  • Sydney

Director of Sales and Student Support

Open Colleges Australia (OC)
05.2016 - 04.2019
  • Spearheaded leadership of sales, student support, and retention teams across multiple sites with a $14M annual budget.
  • Delivered $95.5M revenue, achieving 22% YoY growth while reducing operational expenditure by $500K.
  • Increased revenue per consultant to $150K per month.
  • Raised NPS from 60 to 80 and implemented an automated dialer increasing conversion opportunities by 15%.
  • Developed a ‘Conversational Sales’ methodology and lead capping strategy.
  • Created a cross-functional contact centre support team through a major transformation program.
  • Introduced a training function, LMS, and employee engagement tool, raising engagement scores.

Head of Student Recruitment

Open Colleges Australia (OC)
05.2016 - 04.2019
  • Led eight direct and up to 70 indirect reports across two sites.
  • Generated $74.3 million revenue through 19,000 enrolments.
  • Cross-skilled 65 consultants across 52 courses without disrupting business as usual (BAU).
  • Increased contact rates from 37% to 47% whilst maintaining consistent target achievement.

Sales and Customer Care Manager

TVSN Home Shopping Network
Sydney, Australia
01.2015 - 04.2016
  • Company Overview: Sydney
  • Managed a 24/7 blended contact centre of over 100 staff.
  • Reduced cost per call, improved first-call resolution to 95%, and increased average order value by 15%.
  • Sourced and implemented new telephony and workforce planning software.
  • Sydney

General Manager – Customer Care

TNT Express
Sydney, Australia
07.2014 - 12.2014
  • Company Overview: Sydney
  • Led customer care operations across Sydney and Brisbane.
  • Increased grade of service and formed a complaints remediation function.
  • Sydney

Senior Operations Manager

Opal | Cubic Transportation Systems
10.2012 - 06.2014
  • Managed 24/7 Opal Customer Care Centres servicing over 2.5 million active Opal Cards.
  • Implemented a customer experience programme and an automated workforce planning solution.
  • Created a back-office team to handle complex customer complaints and escalations.

Manager – Customer Retention / Affinia

TAL
Sydney, Australia
12.2010 - 09.2012
  • Company Overview: Sydney
  • Managed up to 15 direct reports in retention and financial advice teams.
  • Increased annual premium income saved from less than $500K to $4.5 million monthly.
  • Reduced lapse rates to 12.1%.
  • Sydney

Manager – Adviser Service

MLC NAB Wealth
01.2009 - 11.2010
  • Company Overview: Sydney & Melbourne
  • Completed over 900 hours of training during the launch of MLC I.
  • Managed a relocation project for 85 full-time equivalents whilst maintaining BAU.
  • Sydney & Melbourne

Contact Centre Manager (Contract)

Once Australia
Sydney, Australia
01.2008 - 12.2008
  • Company Overview: Sydney
  • Delivered centre performance reporting and achieved grade of service, average handling time, and sales key performance indicators.
  • Sydney

Contact Centre Manager – Credit

Telstra Finance & Administration
Brisbane, Australia
01.2006 - 12.2007
  • Company Overview: Brisbane
  • Managed 140 indirect reports, increased outbound completion rate from 70% to 80.6%.
  • Improved customer satisfaction and implemented a reward and recognition programme.
  • Brisbane

Education

Diploma of Operations Management -

Swinburne University of Technology
01.2012

Bachelor of Business -

University of Queensland
Brisbane
01.2005

Certificate - Project Management

George Washington University

Skills

  • B2B SaaS sales
  • Business development
  • Executive leadership
  • Strategic planning
  • GTM strategy
  • Sales management
  • Sales enablement
  • Transformational change
  • Omnichannel management
  • Employee engagement
  • Agile methodology
  • Direct sales
  • Digital channels
  • Customer experience
  • Service delivery
  • Salesforce expertise
  • HubSpot proficiency
  • Power BI skills
  • Monet and New Voice Media knowledge
  • Interactive Intelligence familiarity
  • Aspect eWFM experience
  • Trello usage

Accomplishments

  • Operations Management Simulation, Winner, Active Operations Management | MLC/NAB Wealth, 2012
  • Best Implementation of an Automated Dialler, Winner, Interactive Intelligence | TAL, 2014
  • CEO Cubic Coin Award, Outstanding Project Delivery

Volunteer Experience

Campaign Volunteer, Marriage Equality, 10/01/17

References

References available upon request.

Timeline

Executive General Manager

Amalgamated Australian Investment Group (AAIG)
10.2022 - Current

General Manager of Alternate Asset Sales and Operations

Amalgamated Australian Investment Group (AAIG)
10.2022 - Current

Manager - Business Development ANZ / ASISA

Freshworks
10.2020 - 09.2022

Director of Sales ANZ

SignOnSite
05.2019 - 09.2020

Director of Sales and Student Support

Open Colleges Australia (OC)
05.2016 - 04.2019

Head of Student Recruitment

Open Colleges Australia (OC)
05.2016 - 04.2019

Sales and Customer Care Manager

TVSN Home Shopping Network
01.2015 - 04.2016

General Manager – Customer Care

TNT Express
07.2014 - 12.2014

Senior Operations Manager

Opal | Cubic Transportation Systems
10.2012 - 06.2014

Manager – Customer Retention / Affinia

TAL
12.2010 - 09.2012

Manager – Adviser Service

MLC NAB Wealth
01.2009 - 11.2010

Contact Centre Manager (Contract)

Once Australia
01.2008 - 12.2008

Contact Centre Manager – Credit

Telstra Finance & Administration
01.2006 - 12.2007

Diploma of Operations Management -

Swinburne University of Technology

Bachelor of Business -

University of Queensland

Certificate - Project Management

George Washington University

Similar Profiles

CREATE PROFILE
CHRISTOPHER JEWELL