Christopher Jolley
Highton,VIC
Summary
Talented Technical Lead adept at integrating resources into business operations and developing innovative technical solutions to diverse issues. Strong history of managing highly effective teams to execute complex projects within stringent timeframes. Enthusiastic Technical Lead in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Mobility Technical Lead
Kmart Group
06.2021 - Current
- Led a team of Mobility/SOTI MobiControl experts to successfully deliver high-quality support and projects on time and within budget constraints.
- Enhanced system performance with thorough hardware reviews, debugging, and optimization techniques.
- Collaborated with product managers, Stores, and business stakeholders to define project requirements, ensuring alignment with organizational goals.
- Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
- Drove technical initiatives for large enterprise systems to align with long-term business strategies.
- Provided educational expertise and mentoring to junior team members.
Technical Lead - EUC and Mobility
Kmart Group - Target
06.2014 - 05.2021
- Led a team of End User Support specialists which maintained all technologies within the Corporate office environment.
- Managed vendor relationships, resulting in streamlined communication, timely delivery of services, and cost savings.
- Installed system updates to address vulnerabilities and reduce security issues.
- Boosted team productivity by implementing automated testing frameworks that reduced manual testing efforts and increased overall code quality.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
Senior System Engineer
Compnow
02.2011 - 05.2014
- Technical Lead for 3 Sites – Two Major Retailers and a Private School in the Eastern Suburbs Second Lead for 3 Sites – One Major Retailer and two Design Agencies.
Technical Lead & Director
Jollymac Services
03.2003 - 12.2010
- IT Technical Sales & Contracted Support for over 20 Advertising Agencies in Melbourne
- Day to Day support for Windows and OSX Servers, Windows PC’s and OSX PCs
- Network/WAN Support
- Digital Asset Management Systems, Font Management Systems.
Education
Certificate 3/4 Fitness -
Craigieburn Secondary College
11.1992
Skills
- Technical Team Lead
- SOTI MobiControl
- Jamf
- Mobileiron
- Intune
- Project Management
- Application security
- Equipment management
- Technological integration
- Technical Mentoring
- Technical Writing
- Performance Improvement
Personal Information
Date of Birth: 25/04/74
References
- Alex Musies-Khoury, 0408 443 213
- Steve Honey, 0475 887 197
Timeline
Mobility Technical Lead
Kmart Group
06.2021 - Current
Technical Lead - EUC and Mobility
Kmart Group - Target
06.2014 - 05.2021
Senior System Engineer
Compnow
02.2011 - 05.2014
Technical Lead & Director
Jollymac Services
03.2003 - 12.2010
Certificate 3/4 Fitness -
Craigieburn Secondary College
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