Summary
Overview
Work History
Education
Skills
Certification
Awards
Interests
Timeline
Generic

Christopher Jones

Gold Coast

Summary

Dynamic professional with a proven track record at James Frizelle's Automotive Group, excelling in customer service management and team leadership. Enhanced customer satisfaction through effective problem resolution and relationship building, driving repeat business. Skilled in staff training and operational improvements, consistently achieving sales targets while fostering a collaborative work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Service Manager

James Frizelle's Automotive Group
11.2024 - Current
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.

Service Advisor

James Frizelle's Automotive Group
12.2022 - 11.2024
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.

Senior Service Advisor

Von Bibra Auto Group
06.2019 - 11.2022
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
  • Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
  • Processing warranty claims and networking with manufacturers to ensure customer satisfaction and mutually beneficial outcomes for customers and dealership

Sales Associate

Harvey Norman Computers
02.2019 - 06.2019
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Certificate III - Light Vehicle Mechanics

TAFE QLD
QLD
12-2025

Certificate III - Business Management

Mead Business College
Gold Coast
01-2018

Skills

  • Staff training and development
  • Customer service focus
  • Operational improvements
  • Relationship building
  • Customer service management
  • Employee training and development
  • Verbal and written communication
  • Team leadership
  • Critical thinking
  • Goal oriented
  • Multitasking and organization

Certification

  • 11282NAT - Course in Community Justice Services
  • Certified Justice of the Peace (JP Qual)
  • HLTAID009 - Provide Cardiopulmonary Resuscitation
  • HLTAID011 - Provide First Aid

Awards

Queensland Police Commissioners Award for life-saving intervention on a member of the Public.

Interests

  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • Designing and Printing 3D Models
  • Outdoor Recreation
  • Auto Repair/Restoration
  • Web Development and Design
  • DIY and Home Improvement
  • Camping

Timeline

Assistant Service Manager

James Frizelle's Automotive Group
11.2024 - Current

Service Advisor

James Frizelle's Automotive Group
12.2022 - 11.2024

Senior Service Advisor

Von Bibra Auto Group
06.2019 - 11.2022

Sales Associate

Harvey Norman Computers
02.2019 - 06.2019

Certificate III - Light Vehicle Mechanics

TAFE QLD

Certificate III - Business Management

Mead Business College

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Christopher Jones