Christopher Kirby
Brisbane,QLD
Summary
Dynamic leader with a proven track record at Total Tools, driving operational efficiency and B2B revenue growth. Expert in cost management and team leadership, I transformed a budget deficit into surplus while managing over 300 accounts. My strategic approach and strong interpersonal skills fostered lasting client relationships and exceeded financial targets.
Overview
19
19
years of professional experience
Work History
General Manager – TIMBS Group
Total Tools
Brisbane, QLD
05.2024 - Current
- I developed and implemented operational strategies that significantly improved efficiency, reduced costs, and helped achieve desired sales revenue. To monitor progress, I established detailed plans and budgets, consistently measuring results to ensure alignment with our goals. I also coordinated training activities to empower employees, ensuring they felt supported while maintaining compliance with company policies and procedures. Additionally, I appraised inventory levels regularly, placing orders for new merchandise to maintain well-stocked quantities. I played a key role in structuring, hiring, and managing the commercial arm of our business unit, overseeing direct reports such as the Group Operations Manager, Group Inventory Manager, Group Finance Controller, and Marketing Coordinator. Together, we led a team of 100 staff, both onshore and offshore, driving the success of the company’s operations.
National Commercial Manager
Total Tools
01.2023 - 01.2024
- I managed the commercial division of the company, overseeing and operating stores across Australia. In this role, I developed and implemented the framework and strategies necessary to drive commercial and B2B revenue growth. By identifying key market opportunities, optimising store operations, and fostering strong relationships with business clients, I successfully created a roadmap for achieving revenue targets. My focus was on aligning the commercial strategy with the overall business objectives, ensuring consistent growth and profitability across all locations.
National Key Account Manager
Total Tools
01.2021 - 01.2023
- In a short period, I successfully managed a portfolio of over 300 commercial accounts, turning around a significant budget deficit. Through targeted outreach, building strong relationships with clients, and offering tailored solutions, I rapidly expanded the portfolio while ensuring excellent service and client satisfaction. By identifying new revenue streams and optimizing account management, I not only recovered the budget deficit but also exceeded my financial targets. My ability to strategically manage resources and deliver value to clients played a key role in surpassing the expected financial goals.
Area Manager QLD
Sydney Tools
01.2013 - 01.2021
- I was responsible for the successful expansion of Sydney Tools into the Queensland market, overseeing a wide range of key operations. My role included sales training, setting KPIs and budgets, and driving performance to ensure that growth targets were met. I also supported property acquisition, identifying strategic locations to maximise market presence. Additionally, I managed leadership development, empowering team members to take on greater responsibilities, and contribute to the business's success. I handled the setup of new stores, ensuring smooth operations from inception to launch, and oversaw stock management to ensure optimal inventory levels. My responsibilities also extended to the importing and exporting of our private label products, ensuring efficiency across the supply chain. Throughout this process, I answered directly to the directors, providing regular updates, and ensuring alignment with the company’s strategic goals.
Sales
Adelaide Tools
01.2011 - 01.2013
Powertool Department Manager
Dahlsens Building Centre
01.2008 - 01.2011
Referee
Ballarat Basketball Association
01.2006 - 01.2008
Education
Year 12 Victorian Certificate of Education -
Mt Clear College
Ballarat, VIC01-2008
Certificate 4 - Retail Management And Merchandising
Ballarat Tafe
Ballarat, VICSkills
- Interpersonal skills
- Cost management
- Inventory management
- Sales forecasting
- Budget management
- Team leadership
- Client relationship management
- Operational strategy
- Communication Skills
- Management Skills
- Market analysis
- Project management
- Conflict resolution
- Vendor sourcing
- Customer relations
- B2B sales
- Staff training/development
- Sales planning and implementation
- Contract negotiations
- Cost analysis and savings
Accomplishments
- Winner of Milwaukee Australia's M12 merchandising display event
- Recovering & overachieving commercial targets in all roles
- Built & delivered a successful business recovery plan
References
References available upon request.
Timeline
General Manager – TIMBS Group
Total Tools
05.2024 - Current
National Commercial Manager
Total Tools
01.2023 - 01.2024
National Key Account Manager
Total Tools
01.2021 - 01.2023
Area Manager QLD
Sydney Tools
01.2013 - 01.2021
Sales
Adelaide Tools
01.2011 - 01.2013
Powertool Department Manager
Dahlsens Building Centre
01.2008 - 01.2011
Referee
Ballarat Basketball Association
01.2006 - 01.2008
Year 12 Victorian Certificate of Education -
Mt Clear College
Certificate 4 - Retail Management And Merchandising
Ballarat Tafe
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