Christopher Kollar
Sydney,NSW
Summary
With a proven track record at Newsound Fire Service, I excel in Plan Assessment and delivering Exceptional Customer Service. My expertise in Gaseous Suppression Systems and a knack for fostering client relationships have significantly enhanced safety standards. My approach combines rigorous attention to fire safety regulations with a commitment to continuous improvement and team collaboration.
Overview
10
10
years of professional experience
Work History
Experienced Fire Suppression Technician
Newsound Fire Service
11.2023 - Current
- Fostered a safe working environment by adhering to OSHA standards and company safety protocols.
- Maintained detailed records of completed tasks, ensuring proper documentation for future reference.
- Mitigated potential hazards by identifying and addressing deficiencies in existing fire suppression systems during site evaluations.
- Read and understood product manuals and blueprints.
- Facilitated efficient communication between team members on large-scale projects, improving overall productivity.
- Participated in ongoing training initiatives to stay current on industry advancements and best practices.
- Demonstrated strong problem-solving skills when faced with challenging panels or unexpected complications
- Serviced Gaseous Suppression Systems on regular schedule to maintain occupant and structural safety.
- Along with the Servicing and Testing of Gaseous Suppression Systems, my responsibilities also included the following:
- Emergency Lighting Testing
- Six-monthly and Annual Fire Panel and Detection Testing
- Extinguishers
- Fire Hose Reels
- Fire Hydrants and Boosters
- Smoke/Heat Alarms
Fire Safety Technician
FirePro Solutions
04.2022 - 09.2023
- Completed in-depth building inspections to assess safety and check compliance with codes, such as Div 7 reports.
- Excellent communication skills, both verbal and written.
- Serviced fire extinguishers, hose reels, fire blankets, hydrants, emergency lighting and smoke alarms on a regular schedule to maintain occupant and structural safety.
- Educated designers and owners about optimal materials and equipment to best protect personnel, visitors and property from fire.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Evaluated building drawings and proposals to identify and address code violations prior to construction.
- Passionate about learning and committed to continual improvement.
- Consulted with customers to evaluate sites, discuss project requirements and determine optimal fire protection plans.
Service Operations Assistant Manager
FirePro Solutions
04.2022 - 09.2023
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored inventory levels and placed orders to replenish stock.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Representative
Telco Services Australia
03.2016 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Was part of the Leadership team as a 2IC and assisted in the following
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Security Technician
Security Eyes Pty Ltd
02.2014 - 02.2016
- Installed various types of high-tech security systems such as intercom, alarms and video surveillance systems.
- Educated customers on effective use of security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Read and understood product manuals and blueprints.
- Assisted with electrical installations of lighting and smoke detectors.
- Fully installed fire alarms and various security devices.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Communicated effectively with customers, answering questions and concerns regarding systems.
Education
Certificate II - Fire Protection Inspection And Testing
Fire Protection Association Australia
Sydney, NSW09.2023
Certificate III - Warehousing Operations
Strategix
Brisbane, QLD02.2013
Skills
- Plan Assessment
- Gaseous Suppression Systems
- Fire Indicator Panel
- Smoke/Heat Alarms
- Social Perceptiveness
- Inspecting Buildings and Warehouses
- Hand Tools and Machine Tools
- Routine Maintenance
- Records Accuracy
- Fire Safety Regulations
- Physical Fitness
- Time Management
- Exceptional Customer Service
Hobbies
I like to keep active and regularly play Soccer as part of a Team. In my last season with my Team, we won the All Age Division 5 Competition in the Nepean region of NSW. I also like to Travel abroad, my last county I visited was Japan, and will definitely be wanting to re-visit again.
References
- Upon Request
Timeline
Experienced Fire Suppression Technician
Newsound Fire Service
11.2023 - Current
Fire Safety Technician
FirePro Solutions
04.2022 - 09.2023
Service Operations Assistant Manager
FirePro Solutions
04.2022 - 09.2023
Customer Service Representative
Telco Services Australia
03.2016 - 03.2022
Security Technician
Security Eyes Pty Ltd
02.2014 - 02.2016
Certificate II - Fire Protection Inspection And Testing
Fire Protection Association Australia
Certificate III - Warehousing Operations
Strategix
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