Christopher Lange
Perth,WA
Summary
Systematic E-Commerce Associate possessing deep familiarity of SEA and SEO Marketing strategies. Efficient and detailed professional offering Number-year background overseeing online sales and presence of web-based companies. Well-versed in tracking website functionality and using web analytics tools to track and measure performance. Goal-oriented individual committed to improving retention and conversion and boosting company's online presence and sales. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
E-Commerce Coordinator
Bandel Automobiltechnik GmbH
Henstedt-Ulzburg, Germany
05.2021 - 03.2024
- Conducted regular competitor analyses to stay informed on industry trends and adjust pricing strategies accordingly.
- Analyzed website metrics to identify trends, making data-driven decisions to improve user experience and conversion rates.
- Enhanced customer experience by optimizing product listings and regularly updating content.
- Assisted in the development of e-commerce policies and procedures, ensuring consistent best practices across the organization.
- Implemented search engine optimization techniques to increase website visibility and drive organic traffic.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues effectively.
- Added, updated and removed product from e-commerce systems.
- Oversaw daily operations of e-commerce platform, monitoring system performance and troubleshooting technical issues as needed.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Collaborated with search engine shopping specialists to place marketing content in desired online locations.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Insurance Agent
Provinzial
Hamburg, Germany
08.2018 - 07.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Education
Advanced Diploma -
Coppernicus Gymnasium, High School
Norderstedt, Germany04.2018
First Diploma -
Leibniz Private School
Hitzhusen, Germany03.2016
Waldschule, Primary School
Quickborn, Germany06.2008
Skills
- Product Listing
- Performance reporting
- Online Advertising
- E-commerce Platforms
- Google Analytics
- SEA and SEO Marketing
- Conversion Rate Optimization
- Payment Processing
- Website Maintenance
- Online Marketing
- Customer database management
- Cost-benefit analysis
Additional Information
I just arrived in Australia a few days ago and have a work and travel visa (417).
Timeline
E-Commerce Coordinator
Bandel Automobiltechnik GmbH
05.2021 - 03.2024
Insurance Agent
Provinzial
08.2018 - 07.2021
Advanced Diploma -
Coppernicus Gymnasium, High School
First Diploma -
Leibniz Private School
Waldschule, Primary School