Christopher Marquis

Prepared detailed reports on the parts and accessories department's performance, highlighting achievements and areas for improvement.

• Stock and inventory control,
• Achieve monthly sales (net and gross) targets.
• Maintain sales floor presentation, categorization, and layout.
• Maintain and improve parts to service processes, service parts inventory, and assist in the allocation of all required parts for service technicians daily.
• Managed employee schedules and daily assignments.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
• Developed and maintained positive working relationships with various suppliers.

• Communicated product expertise and department process improvements to meet department goals.
• Attended training sessions provided by manufacturers on the latest automotive products available.
• Coordinated and executed daily parts orders and sales.
• Processed returns according to company policy while keeping customer satisfaction a priority.
• Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
• Operated point-of-sale and parts EPC systems.
• Stayed up to date with industry trends

• Delegated tasks to multiple technicians while maintaining an efficient workplace.
• Tracked and reported parts and labor hours prior to the submission of job cards.
• Identified opportunities for process improvements to increase efficiency, reduce costs and improve quality of output.
• Observed and monitored levels of sundry materials and equipment.
• Managed workers at various experience levels.
• Allocate jobs and time allowances prior to the arrival of the technicians.
• Assigned tasks to personnel based on qualifications, experience and workloads.
• Inspected completed jobs for accuracy and conformance to specifications.

• Used POS systems to receive payment or obtain credit authorization.
• Collaborated with other members of sales team to reach targets.
• Answered inquiries, resolved problems and finalized sales at counter and by telephone.
• Processed incoming orders from customers accurately and efficiently.
• Created specialized gear sets based on customer needs and wants.
• Advise on helmet and clothing fitment based on industry training.