Christopher MCCORMACK

Work experience program with Dusit International hotels. Completed successfully. My ability to handle guest concerns and inquiries with grace and attentiveness, as well as my ability to maintain efficient reservation systems and manage multiple tasks. The Dusit helped train me in the reception and customer service position, I have honed my ability to anticipate guest needs and resolve issues promptly and efficiently. Additionally, I have a strong background in using property management systems and customer relation tools, ensuring that I can efficiently handle reservations, check-ins, and any other guest-related tasks.

• Greeted guests and provided information regarding hotel services, amenities, and local attractions.
• Verified reservations by phone or in person.
• Assisted guests with check-ins and check-outs in a timely manner.
• Provided assistance to guests throughout their stay.
• Resolved guest complaints in a professional manner.
• Processed payments for room charges, taxes, and other incidentals as required.
• Maintained accurate records of all transactions within the hotel software system.
• Answered incoming calls from guests seeking reservations or general information.
• Responded promptly to inquiries regarding availability of rooms and rates.
• Performed daily cashiering duties including balancing accounts at end of shift.
• Organized special requests such as wake up calls, extra pillows, cribs.
• Promoted loyalty programs to encourage repeat business.
• Maintained cleanliness of lobby area and front desk counter.
• Handled customer complaints professionally and efficiently.
• Encouraged customers to provide feedback on their stay experiences.
• Assisted with luggage storage upon request.
• Greeted and assisted guests with variety of inquiries, promoting service standards.
• Maintained knowledge of local activities and events to educate guests on options.

Work experience at Spa Grocery store Edens Landing for two years. I am familiar with all aspects of the retail industry including merchandising and managing inventory. My outgoing personality establishes a level of comfort with customers and has led to my above average sales numbers. I am also highly creative and detail oriented. I enjoy creating displays and assisting customers to assemble ensembles that work well for them. I provide customer service to shoppers through the store, answer questions, and operate the register on a daily basis.

• Performed cashier duties such as taking orders, collecting payments and providing change.
• Provided excellent customer service to maintain a positive atmosphere for customers.
• Stocked shelves, rotated merchandise and ensured product freshness.
• Assisted customers with locating items in the store, answered questions about products and prices.
• Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
• Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
• Verified prices on tags against price sheets for accuracy and updated tags when necessary.
• Organized backroom storage areas according to company standards for safety and efficiency.
• Placed orders for new inventory from vendors based on sales trends or customer demand.