Accomplished Operations Dispatcher and Leading Hand at FedEx, adept in workload prioritization and vehicle tracking, enhanced by strong communication skills. Demonstrated ability to improve operational efficiency and customer satisfaction. Proven leadership in supervising teams and optimizing route planning, committed to continuous learning and skill development.
* Responsible for the allocation of pick ups for a number of drivers in both the bulk and PUD area of the company.
* Communicated by scanner and phone to drivers to enquiry of the progress of their day
* Communicated with customers to keep them update on the collection of their freight.
* I moved into different zones to help with the dispatch role with in the dispatch team
* Help the drivers on the dock every morning with freight enquires.
* Help with the booking in of freight for 2 Harvey Norman Stores and 2 JB Hi Fi stores.
* Communicating with drivers when they are out on the road to update details and instructions for deliveries they have on board.
* Communicating with customers to get updated details so drivers were able to complete delivery of their freight.
*Also spent time a number of times completing higher duties and was in the role of acting supervisor for the zone. This included supervising a number of drivers and dock staff to make sure the zone was run smoothly.