Christopher McLaughlin
Redcliffe
Summary
I am a dedicated professional offering a detail-oriented and organized approach, with readiness to learn and grow in a structured environment. I bring a foundation in analytical thinking and effective communication, with the ability to quickly adapt to new procedures and protocols. I'm ready to use my critical thinking and organizational skills in a new role.
Overview
5
5
years of professional experience
Work History
Member Resolution Officer
AustralianSuper
07.2024 - Current
- Worked with internal and external clients to provide satisfactory outcomes and complaint resolution
- Implemented policies and procedures to promote compliance and safety standards.
- Analyzed operational processes to identify areas for improvement and growth.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Complaints Officer (Superannuation)
Link Group
07.2022 - 07.2024
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Assisted in developing comprehensive training materials for Complaints Officers based on best practices learned from past experience.
Team Coach/Senior Consultant Manager
Link Group
01.2022 - 07.2022
- Strengthened interdepartmental communication by facilitating cross-functional meetings to align objectives and streamline workflows.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Manage escalations through implementation of de-escalation techniques.
Customer Service Officer
Link Group
08.2020 - 01.2022
- Documented customer interactions, ensuring all records were accurate and up-to-date.
- Engaged with customers in a friendly manner, fostering a positive company image.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on product features, helping them make informed choices.
Education
Advanced First Aid and Resusitation -
Saint John
10-2023
High School Diploma -
High School
12.2013
Skills
- Central and Pega System Fluency
- Adobe Reader & Microsoft Office Applications
- People Management
- Communication
- Leadership
- Problem Solving
- Report writing
- Work coordination
- Strategic planning
Timeline
Member Resolution Officer
AustralianSuper
07.2024 - Current
Complaints Officer (Superannuation)
Link Group
07.2022 - 07.2024
Team Coach/Senior Consultant Manager
Link Group
01.2022 - 07.2022
Customer Service Officer
Link Group
08.2020 - 01.2022
High School Diploma -
High School
Advanced First Aid and Resusitation -
Saint John
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