Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
CustomerServiceRepresentative
CHRISTOPHER McLean

CHRISTOPHER McLean

Runcorn,QLD

Summary

Perceptive Employment consultant, passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork.

Overview

15
15
years of professional experience

Work History

Employment Consultant

Busy Ability
05.2024 - Current
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
  • Interviewed clients and administered skills assessments to determine employability.
  • Developed job leads in order to increase placements.
  • Assisted clients with job placement.
  • Proofread and edited clients' resumes to improve interview chances.
  • Reviewed, tracked and coordinated employment referrals.
  • Operated It Systems both Job Ready and WAOP in regulation with social security law to maximise Job Seeker's Success.
  • Managed caseloads of up to [130] monthly clients in search of gainful employment.

Support Worker

Next Health services
01.2019 - 05.2024
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Provided crisis counselling and intervention services to clients in emergency situations.

Service coordinator/ Frontline manager

Star Community Services
06.2018 - 12.2018
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Communicated with clients and service providers to provide updates on work progress.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Facilitator/ Supported Accommodation team leader (multiple sites)

FSG Australia
07.2014 - 06.2018
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Adhered to company requirements for patient interactions and care standards.
  • Drove clients safely to social activities and appointments.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained safety with tidy, clean, and hazard-free home environments.

Casual DSE, Support worker

FSG Australia
02.2010 - 06.2014
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Education

Diploma social welfare management (community services) -

Macsimus Training
01.2017

Cert 4 disabilities - mental health - undefined

Macsimus Training
01.2016

Cert 3 Disabilities - undefined

FSGA Training
01.2010

Certificate 3 Horticulture (Turf Management) Greens keeping Trade cert - undefined

Tafe
01.2007

Skills

  • Current 1st Aid
  • Working with children blue card
  • Positive exemption yellow card
  • Current police check
  • Proficient communicator with stakeholders
  • Proven policy and procedure implementation
  • Sound Report writing
  • Documentation management
  • Database operation
  • PowerPoint
  • Excel
  • Word
  • Reliable vehicle
  • Drivers license
  • Human Rights in Practice training
  • Determination
  • Tenacity
  • Comprehensive NDIS knowledge
  • Reliability
  • Punctuality
  • Staff management
  • Leadership
  • ABI
  • Autism
  • Challenging behavior’s
  • MAYBO

References

References available upon request

Hobbies and Interests

  • Welding
  • Wood work
  • Cooking
  • Reading

Timeline

Employment Consultant

Busy Ability
05.2024 - Current

Support Worker

Next Health services
01.2019 - 05.2024

Service coordinator/ Frontline manager

Star Community Services
06.2018 - 12.2018

Facilitator/ Supported Accommodation team leader (multiple sites)

FSG Australia
07.2014 - 06.2018

Casual DSE, Support worker

FSG Australia
02.2010 - 06.2014

Cert 4 disabilities - mental health - undefined

Macsimus Training

Cert 3 Disabilities - undefined

FSGA Training

Certificate 3 Horticulture (Turf Management) Greens keeping Trade cert - undefined

Tafe

Diploma social welfare management (community services) -

Macsimus Training
CHRISTOPHER McLean