Christopher Mead
Sydney,NSW
Summary
Seasoned Operations Manager and talented leader 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Hands on results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Gaming Operations Manager
Star Casino
01.2007 - Current
- 17 Years Table Games experience
- 10 Years Electronic Games experience. S7000 Aristocrat.
- 9 year Gaming Operations Manger Experience leading 700 staff Casino Team, 210 Gaming tables, 1500 Electronic Gaming Machines.
- 9 Years experience Responsible Gaming Officer. Maintaining selfexclusion registers, Pre commitment programs, Player Activity statements, upholding responsible Gaming practises, harm minimisation and Legislative requirements..
- 5 years Compliance experience, maintains anti money laundering, Austrack and legislative requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Retail Team Coordinator
Bunings
02.2003 - 03.2007
- Ensure the team of 85 across 6 consistently delivers outstanding customer service and work effectively to achieve goals and sales budgets.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards and making strategy changes to improve customer experience
- Provided leadership, insight, training and mentoring to newly hired employees to supply knowledge of various company programs.
- Facilitated communication between different stakeholders to ensure smooth daily operations.
Education
Bachelor of Science - Statistics & Probability
Sydney University
01-1995
Skills
- Excelling in Customer Relations
- Creating relationships
- Team Building
- Inspiring Action
- Team Organization
- Project Planning
- Leadership skills
- Work safety
- Team Training
- Project Coordination
- Compliance and Regulation
Affiliations
- Triathlete
Languages
Vietnamese
Limited
Certification
- High Risk Equipment License
Triathlon
I have spent many years competing in Ironamn Triathlons. An endurance event of 4KM swim / 190KM bike / 41 KM run. Building resilience, mental toughness, & discipline,
Timeline
Gaming Operations Manager
Star Casino
01.2007 - Current
Retail Team Coordinator
Bunings
02.2003 - 03.2007
Bachelor of Science - Statistics & Probability
Sydney University
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