Christopher Melling
High Wycombe
Summary
Ambitious, with four degrees and strong writing skills.
Professional, with a track record of driving efficient processes and optimising performance. Adept at implementing strategies that align with organisational goals and fostering collaborative work environments.
Known for adaptability and reliability in the workplace, ensuring cooperative team operations and shared goal achievement.
Knowledgeable of practice statement and administration tax law and regulations with a background in decision making and client engagement.
Proven ability to work with teams and execute initiatives that enhance processing efficiency. Demonstrated aptitude in conflict resolution and client negotiations.
Overview
14
14
years of professional experience
Work History
APS 3 Pay and Lodge Officer
Australian Taxation Office (ATO)
08.2024 - Current
- Review taxpayer requests and apply policies to make decisions
- Assess and handle requests for penalties, interest remission, and deferral of lodgments
- Provide clear, evidence-based decisions and guidance in writing and over the phone
- Engage empathetically with taxpayers, ensuring fairness and compliance with legislative requirements
- Provide advice on how to comply with Director Penalty Notices, Garnishees, and statutory demands
- Negotiate payment arrangements and make decisions on amounts and feasibility of tailored plans
Student Placement
IPAR
05.2023 - 06.2023
- Company Overview: one of Australia’s leading private rehabilitation providers, who help injured and disabled workers return to work and develop new career pathways
- Attended all practicum and supervisory meetings and completed the required assessments
- Monitored and documented my own placement experiences
- Rigorously engaged in a critically reflective process of learning
- One of Australia’s leading private rehabilitation providers, who help injured and disabled workers return to work and develop new career pathways
- Shadowed and participated in, with experienced colleagues, the conduction of worksite assessments, ergonomic assessments, vocational evaluations, progress reports, labour market analyses, return to work programs, injury management, and counselling techniques
- Successfully familiarised with and gained competency in the use of case manager program and positivum assessment tools
- Completed 200 hours of supervision at one of Australia’s leading private rehabilitation providers, taking the initiative by proactively requesting to attend to appointments and complete tasks, immersing in the organisations supportive but autonomous working culture
- Enhanced student placement rates by developing strong relationships with industry partners and potential internship hosts.
- Enhanced student placement success by utilising available strategic outreach programs.
Carer
Carers WA
06.2011 - Current
- Helping cared person (one person only) at home become as independent and healthy as possible and staying physically and mentally active
- Cared person's improvement in physical and mental health
- Ease of burden for the cared person with chores and taking medication
- Cared for person getting regular exercise and mental stimulation
- Eased the burden of cared person’s chores and remembering medication intake
Mentor
Australian Indigenous Mentoring Experience (AIME)
03.2016 - 06.2016
- Empowering Indigenous high school students with skills, opportunities, belief, and confidence to finish year 12
- Praise mentees for stepping out of their comfort zone to meet new curricular challenges
- Helping improve Indigenous students’ confidence, communication skills, and preparation for workplace entry
- Helped Indigenous students graduate year 12
- Helped Indigenous students transition into the next step of life with confidence, ambition, and drive
Research Assistant
Murdoch University
03.2015 - 06.2015
- Conducted a literature review of cultural competency tests
- Exploring key ideas on the understanding of how and why cross-cultural misunderstandings occur in the workplace
- Compiled a list of empirically supported instruments to measure cultural competence in the workplace
- Encouraged larger participation from students in cross-cultural awareness training
Education
Master of Rehabilitation Counselling -
Griffith University
01.2023
Master of Human Rights -
Curtin University
01.2018
Graduate Diploma - Psychology
Murdoch University
01.2015
Bachelor of Arts - Psychology
Edith Cowan University
01.2013
Certificate IV of Business & Management -
West Coast TAFE
01.2008
Year 12 High School Graduate -
Forrestfield Senior High School
01.2006
Skills
- Empathetic
- Active listener
- Patient
- Perceptive
- Eager
- Good memory
- Tactful
- Calm
- Strong decision maker
- Work coordination
Accomplishments
- Negotiated payment plan arrangements by completing checks and fact checking with proficiency and efficiency.
- Achieved sound remission request decision outcomes through effectively helping with processing.
Hobbies and Interests
- Star Wars
- PlayStation
- AFL
- Soccer
- Strength Training
- Reading
- Writing, Screenwriting
- Interstellar Space
- Film & Television
- Old music (50s-80s)
- Cooking
- Learning Foreign Languages
Timeline
APS 3 Pay and Lodge Officer
Australian Taxation Office (ATO)
08.2024 - Current
Student Placement
IPAR
05.2023 - 06.2023
Mentor
Australian Indigenous Mentoring Experience (AIME)
03.2016 - 06.2016
Research Assistant
Murdoch University
03.2015 - 06.2015
Carer
Carers WA
06.2011 - Current
Master of Human Rights -
Curtin University
Graduate Diploma - Psychology
Murdoch University
Bachelor of Arts - Psychology
Edith Cowan University
Certificate IV of Business & Management -
West Coast TAFE
Year 12 High School Graduate -
Forrestfield Senior High School
Master of Rehabilitation Counselling -
Griffith University
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