CHRISTOPHER MONTGOMERY
Pelican Waters,QLD
Summary
- Dynamic retail leader with proven success in boosting store performance and enhancing customer satisfaction. Expert in inventory management and strategic sales planning. Known for fostering a culture of teamwork and driving exceptional customer experiences in competitive environments.
Overview
18
18
years of professional experience
Work History
Store Executive Manager
The Good Guys
01.2020 - Current
- Directed all aspects of daily store operations, including scheduling, cash handling, banking, and inventory control, to ensure operational excellence
- Increased sales and profitability through strategic planning, market trend analysis, and execution of targeted promotions
- Delivered outstanding customer service, quickly resolving complaints and fostering repeat business through strong relationship management
- Managed store budgets, controlled expenses, and monitored KPIs to maintain financial health and operational efficiency
- Led hiring, onboarding, training, and performance management for a team of associates, improving team productivity and engagement
- Developed and enforced customer service standards while coaching team members to meet and exceed sales goals
- Conducted regular inventory audits and maintained shrink control through proactive loss prevention measures
- Created weekly schedules and delegated responsibilities to ensure coverage, compliance, and timely task execution
- Designed and implemented visual merchandising plans that aligned with brand identity and increased product visibility
- Built and maintained strong vendor relationships, negotiating for better pricing and ensuring timely inventory replenishment
- Prepared detailed reports on sales, profitability, staffing, and inventory for senior leadership review
- Identified and addressed operational inefficiencies, improving safety, productivity, and customer satisfaction
- Championed a collaborative team culture by mentoring staff and supporting cross-functional team initiatives.
Sales Manager
The Good Guys
01.2017 - 01.2020
- Coordinated efforts to grow profitability and reputation of under-performing locations with up to 50 employees
- Implemented new procedures designed to increase sales and customer loyalty through changes to VM standards creating a wow factor for customers
- Improved store culture by empowering the team through the Create program
- Broke down store goals into individual plans leading to an improved customer experience and top line sale metric store results.
Salesperson
The Good Guys
, QLD
01.2007 - 12.2017
Education
Create Program -
The Good Guys
01-2019
Ignite Program -
The Good Guys
08-2017
Diploma Business Management - Business Management
TAFE QLD
QLD12-2010
Skills
- Retail Operations
- Inventory Management
- Customer Service Excellence
- Team Leadership
- Sales strategy development
Timeline
Store Executive Manager
The Good Guys
01.2020 - Current
Sales Manager
The Good Guys
01.2017 - 01.2020
Salesperson
The Good Guys
01.2007 - 12.2017
Create Program -
The Good Guys
Ignite Program -
The Good Guys
Diploma Business Management - Business Management
TAFE QLD
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