Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

CHRISTOPHER MORRIS

FITZGIBBON

Summary

To continue using my knowledge in DES, IT and client service skills to produce both quality and time appropriate outcomes. I have a keen interest in supporting customers and clients with what I have learned from my professional development and applying these skills and new technologies to the position I am responsible for.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Job Coach

Aim Big Employment
08.2023 - Current
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
  • Developed and maintained relationships with community resources to support job coaching.
  • Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
  • Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
  • Conducted mock interviews to help clients prepare for interviews with potential employers.
  • Provided out of hours support for clients that required additional support through employment
  • Managed caseload of multiple offices for up to 90 clients

Job Coach

Atwork Australia
02.2022 - 08.2023
  • I am currently a job coach providing clients a guided pathway to suitable sustainable employment helping to reach their personal and professional goals while addressing individuals health concerns.
  • Achievements:
  • Achieved desired client support efficiencies and business outcomes adhering to set KPI’s. I am responsible in getting the client back on track with their professional development finding rewarding jobs that lead to long term sustainable employment.
  • I can communicate with clients regarding their individual situation and facilitate a mutually beneficial outcome. This results in a high level of client satisfaction where clients can move forward with their career progression.
  • Managed a caseload of up to 80 clients where I am providing interview coaching, training options and working on capacity building clients that require extra assistance.

Swoosh Finance
09.2021 - 02.2022
  • Company Overview: This company deals in Debt collection services and inhouse finance, working mid-range collections.
  • Providing customers with payment advice and guiding them to resolve their financial problems while remaining respectful of personal situations. Clear communication skills are required due to the nature of the industry and compliance regulations. The collection role was specific to finance provided from Swoosh finance.
  • Achievements:
  • Achieved desired client support efficiencies and business outcomes. I was responsible in getting the customer back on target with their financial obligations. Due to the nature of the finance the customer could be greatly impacted with loss of vehicle
  • I was able to communicate with the customers regarding their individual situation and facilitate a mutually beneficial outcome. This resulted in a high level of customer satisfaction with clients able to move forward without the annoyance of constant calls or other impacts.
  • Adhere to the contract restrictions and guidelines outlined by the ACCC and ACIS while meeting set KPI’s as per company regulations.

Credit Corp Services
01.2017 - 01.2020
  • Company Overview: This company deals in Debt collection services, working mid-range collections.
  • Providing customers with payment advice and guiding them to resolve their financial problems while remaining respectful of personal situations. Clear communication skills are required due to the nature of the industry and compliance regulations.
  • Achievements:
  • Achieved desired client support efficiencies and business outcomes. This involved using skip tracing tools to locate customers where contact had been inconsistent. Once communication had been restored, I was responsible in getting the customer back on target with their financial obligations.
  • I was able to communicate with the customers regarding their individual situation and facilitate a mutually beneficial outcome. This resulted in a high level of customer satisfaction with clients able to move forward without the annoyance of constant calls
  • Adhere to the contract restrictions and guidelines outlined by the ACCC and ACIS while meeting set KPI’s as per company regulations. These KPI’s included call rates and monthly revenue targets. I was always within 86% of revenue targets or over with my largest monthly revenue target being met at 347% ($131,800).

Software customer support specialist

Onthehouse group
10.2015 - 04.2016
  • Company Overview: Providing support for Real-estate agents using SQL based software. This was a temporary contract position.
  • My position required providing technical and reconciliation support for real-estate agencies working with console, spanning across New Zealand and Australia.
  • Achievements:
  • Worked with the companies in house developed software providing support to real estate agents for their record keeping ranging from phone support to remote in support resulting in all monies owed to property owners and paid and strict bookkeeping records were maintained.
  • Maintain real estate agent individual severs. Roll back to previous backups when issues arose and rebuild databases, assisting in data recovery.
  • Ensuring individual real estate agent adherence to REIA guidelines by having software discrepancies resolved in a timely manner.

Technical Adviser

Manpower/IBM/Concentrix companies
05.2013 - 03.2015
  • Company Overview: These companies provide technical support services to Apple Inc and a number of Banking Corporations and private businesses. This was with the Applecare contract.
  • My position required providing junior staff training and orientation. Other responsibilities included client liaison and assessment and resolution of technical issues. Provided international support services to the Asia Pacific Region. Providing support for customers with Apple Care.
  • Achievements:
  • Achieved 95% target of KPI for client support resolution
  • By increasing efficiencies in the Asia Pacific Region, we were listed as one of the highest performing Contact Centers– setting the standard for other call centers.
  • With an ongoing internal review system our team achieved higher levels of client security and protection of personal information and data. These efficiencies were adopted within the company policies and procedures.
  • Supporting Mac OS Lion, Mountain lion and Mavericks while also providing IOS support for version 5, 6 and 7.
  • Recording software issues and writing policies on temporary fixes until a software patch could be released with more permanent resolutions.

Chef

Jojo's Restaurant
07.2009 - 02.2011
  • Company Overview: Provide unique dining experiences within the al a carte restaurant industry.
  • My foremost responsibility was to continue the high quality and traditions of Jojo's restaurant. My role was to provide quality culinary excellence to meet public expectations.
  • Achievements:
  • I was personally selected by Stefan Ackerie to become a member of his private team of chefs.
  • I was personally selected to attend a trip to Hong Kong as part of the implemented rewards program for outstanding staff.
  • Chosen to lead 1 of the 6 sections within the restaurant overseeing day to day operations such as ordering, quality control, rosters and management of the staff assigned to the section.

Chef - Sous Chef - Chef de Partie

Acacia Ridge Tavern and Holiday Inn Cairns
03.2004 - 07.2009
  • Company Overview: Provides high standard of 'dining experience' within the al a carte restaurant industry
  • Within the positions that I held at these companies I was tasked with maintaining a high level of standard that had been adopted by the senior staff and owners while implementing new industry standard procedures such as HACCP.
  • Personal Achievements:
  • Earned silver in the Australian culinary federation’s north Queensland salon culinaire award

Education

Diploma - Information And Communication Technology ICA50305

Martin College
Brisbane, QLD
08-2012

No Degree -

Monto State High School
Monto, QLD
11-1998

Skills

  • Service plans
  • Job search strategies
  • Data gathering
  • Skills testing
  • Interview coaching
  • Job search planning
  • Resume development
  • Marketing

Affiliations

  • Currently enrolled in certificate IV in mental health (CHC43315)
  • Cybersecurity Management training.
  • Member: Australian Computer Society (Associate ACS).

Certification

  • Mental health first aid accreditation
  • Diploma in Information Technology (Systems Administration ICA50305).
  • Trade certificate – Certificate 4 in hospitality (Chef Qualification SIT40516).
  • Trade certificate- Certificate 3 in financial services (FNS30120).
  • Trade Certificate – Certificate 2 in warehousing and logistics (TLI20119).

Timeline

Senior Job Coach

Aim Big Employment
08.2023 - Current

Job Coach

Atwork Australia
02.2022 - 08.2023

Swoosh Finance
09.2021 - 02.2022

Credit Corp Services
01.2017 - 01.2020

Software customer support specialist

Onthehouse group
10.2015 - 04.2016

Technical Adviser

Manpower/IBM/Concentrix companies
05.2013 - 03.2015

Chef

Jojo's Restaurant
07.2009 - 02.2011

Chef - Sous Chef - Chef de Partie

Acacia Ridge Tavern and Holiday Inn Cairns
03.2004 - 07.2009

Diploma - Information And Communication Technology ICA50305

Martin College

No Degree -

Monto State High School

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CHRISTOPHER MORRIS