CHRISTOPHER NEVILLE
Macquarie Hills
Summary
Dynamic business development professional with extensive experience in the Newcastle/Central Coast area, demonstrating a profound understanding of customer demographics and unique needs. Strong operational focus ensures a commitment to delivering world-class customer service, enhancing every interaction to elevate the overall customer experience. Proven expertise in fostering team collaboration while exceeding targets through strategic planning, market analysis, and effective client relationship management. Recognized for exceptional leadership and negotiation skills, coupled with a passion for developing talent within teams to achieve outstanding results and uncover new business opportunities.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Business Development Executive
Leogate Estate Wines
Pokolbin, NSW
03.2023 - Current
- Cultivated strategic partnerships to enhance brand visibility and market penetration.
- Developed and executed targeted marketing campaigns to drive customer engagement and sales growth.
- Analyzed market trends and competitor activities to inform business development strategies.
- Coordinated cross-functional teams to optimize product offerings and improve client satisfaction.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
Store Manager
Dan Murphy's, Newcastle Area
Newcastle
01.2021 - 03.2023
- Led store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes to reduce wastage.
- Developed and implemented staff training programs to enhance customer service skills.
- Analyzed sales reports to identify trends and inform strategic merchandising decisions.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Dan Murphy's, Newcastle Area
Newcastle
05.2014 - 01.2021
- Led staff training programs to enhance product knowledge and customer service skills.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed promotional strategies that increased foot traffic and boosted sales performance.
- Analyzed sales data to identify trends, informing merchandise purchasing decisions.
Customer Assistant/Duty Manager
Dan Murphy's, Newcastle Area
Newcastle
08.2011 - 05.2014
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained merchandise displays to ensure visual appeal and accessibility.
- Provided knowledgeable recommendations on beverages and food pairings, improving customer satisfaction.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Trained new staff on operational procedures and customer service best practices.
Education
Computer Networking
TAFE NSW
Glendale NSW07-2006
Skills
- Initiative
- Drive and determination
- Willingness to learn
- Ability to work under pressure
- Problem-solving
- Teamwork
- Sales and marketing
- Customer service
- Team leadership
- Decision-making
- Relationship building
- Sales presentations
- Market trend analysis
Accomplishments
- Achieved record-high client growth in [Year] by developing a comprehensive sales and marketing plan.
Certification
- First Aid Jul 2013
- WSET Level 2 Feb 2022
- RSA Aug 2011
LANGUAGES
Greek
English
Interests
Soccer, Gym, Movies
Timeline
Business Development Executive
Leogate Estate Wines
03.2023 - Current
Store Manager
Dan Murphy's, Newcastle Area
01.2021 - 03.2023
Assistant Store Manager
Dan Murphy's, Newcastle Area
05.2014 - 01.2021
Customer Assistant/Duty Manager
Dan Murphy's, Newcastle Area
08.2011 - 05.2014
Computer Networking
TAFE NSW