Overview
Work History
Timeline
SalesAssociate
Christopher Noy

Christopher Noy

Melbourne,VIC

Overview

31
31
years of professional experience

Work History

Imis Project Manager/Admin Back-up

AMWU
01.2022 - 01.2025
  • Work with AMWU Imis team to set-up/configure IMIS to go live
  • Train AMWU employees on IMIS when required
  • Create reports in IMIS when required
  • Help with Identifying issues within IMIS and resolve them
  • Liaise with the Hub and ASI to resolve issues
  • Escalate issues when required to the Hub and ASI
  • Help manage the IMIS email support inbox and respond in a timely manner
  • Liase with the marketing team to create reports for Higher Logic
  • Monitor IMIS daily to clear cache and generate new members email for log on details
  • Have a working relationship with all AMWU branches
  • Do Training on IMIS when needed
  • Help with National Admin when required or staff on leave

PA to State Secretary

AMWU
01.2014 - 01.2016
  • Manage State Secretary Calendar/Emails
  • ROE Permits for Vic branch, paperwork and lodgment
  • Create business papers for State Council/State Admin and Minutes, Monthly
  • Book Flights/Accommodation
  • Liaise with many outside organisation for appointments/events
  • Write memo’s/letters as required
  • File reports/budgets etc
  • Order food/beverage for meetings
  • Set rooms up, book rooms for Meetings/Events
  • Close relationship with National Office
  • Ensure signings are done in a timely manner
  • Work closely with all divisions

Receptionist

AMWU
01.2012 - 01.2014

QA/ OHS&E Manager

Sands Print Group
01.2010 - 05.2012
  • Manage the OHS&E of a site with 100 employees
  • Manage QA with spot audits throughout plant
  • Write new PD’s for all positions
  • Refine workflows of all departments
  • Assist with Auditors on our ISO 9000 and ISO 14001
  • Manage the ISO 9000 and ISO 14001 and keep updated
  • Responsible for creating/writing the quarterly newsletter
  • Manage the waste on site and recycling
  • Assist all Managers with staff, training and Cont
  • Improvement
  • Sales with client base
  • Work with a team to successfully put together winning tenders

CSM (Client Service Manager)

Fuji Xerox Australia
01.2008 - 01.2010
  • Manage 4 Digital print rooms and 3 mail rooms
  • Manage a total of 21 staff across 7 sites
  • Manage each site and the Client relationship
  • Grow each account revenue
  • Responsible for each site Profit and Loss
  • Manage each site as an individual business, responsible for the profit and loss of each site and the growth of revenue
  • Reduce costs across all sites by introducing a leaner workflow and higher quality of service
  • Train all staff to be more productive and pro-active with quality, turnaround times and customer service
  • Work with Clients on achieving deadlines with new campaigns and any queries with the print/mail rooms

Technical Service Manager / Customer Service/Quality Control Manager

Times Printers (Australia) Pty Ltd
01.2006 - 01.2008
  • Manage a total staff of 15
  • Meet with major clients and editors in Sydney once a month
  • Worked with the Head office in Kula Lumpur on overall procedures and workflows for the group
  • Trained Customer Service and Quality Control staff
  • Work with General Manager on projects and change management
  • Meet with Clients on a regular basis, this includes problem solving to suggestions to improve their product
  • Introduced procedures and improved workflows in Sales, Customer Service and Quality Control departments which implemented a more refined and cost-efficient and user-friendly workflow
  • Selected to attend an important four-day meeting in Kula Lumpur which developed new procedures for the whole business resulted in improved production processes
  • Improve final product expectations by meeting with clients on a monthly basis

National Customer Service Manager

PMP Print, Clayton
01.2004 - 01.2006
  • Manage 83 staff nationally and working interstate on a regular basis
  • Work with Sales on improving communication into the customer service teams
  • Initiate back to basic customer service presentations
  • Initially managed the southern states customer service teams, but after six months was given the northern states to manage also
  • Create PowerPoint presentations for the customer service teams to improve customer relations including 'Telephone Etiquette', 'Email Etiquette' and 'Team Building'
  • Extensive customer communication, to problem solve and improve PMP’s customer focus
  • Worked on many successful projects, including site closures and the reallocation of staff and equipment, and also outsourced the sheet fed components of jobs with new workflows and procedures introduced to PMP and outside companies
  • Trained all customer service staff at the Clayton site on the print process; this involved 12 PowerPoint presentations over 12 weeks
  • The Sales Department recognized the success of these presentations resulting in similar presentations being made to sales staff
  • Implemented the National Impositions Library and worked with contracted Excel staff to design and create a new imposition tool and created a new national share point site for storing the impositions
  • Played a key role in a team which implemented at the SA site new workflows and procedures which brought the site up to date with all the other print sites
  • Improved Delivery on Time (DOT) by involving dispatch as an integral part of the print process and the importance of getting product delivered to customers on time

Prepress Manager

PMP
01.2002 - 01.2004
  • Managed 43 staff
  • Make print plates and ensure delivery to internal client on time
  • Create a team environment through allowing staff to be involved in the decision-making process
  • Budget
  • Regular client liaison
  • Reduced wastage to below 2% from 12% using continuous improvement meetings by getting staff involved and inviting them to recommend improvements and take ownership of new workflows this resulted in significant staff participation and improved production and work quality
  • Implemented new workflows and efficiencies which led to a successful redundancy plan with union support to reduce prepress workforce by 10 staff members
  • Created a new prepress structure, allowing prepress to be a more efficient department to work with internally and externally
  • Created a strong, trusted and harmonious relationship with Unions resulting in increasing cooperation and improving work efficiencies

Prepress Supervisor

PMP
01.2002
  • Wrote and implemented over 120 new national procedures
  • Implemented CTP workflow in Sydney Prepress site
  • Trained staff on CTP workflow
  • Set overtime lists and shift rosters

Prepress CTP Operator

PMP
01.1994 - 01.2002
  • Play key role in the CTP workflow’s National success
  • Chosen to learn the new software and equipment, write procedures and workflows that went on to be implemented in all PMP sites
  • Film Planning, combining, scanning, digital editing in Photoshop and Quark software

Timeline

Imis Project Manager/Admin Back-up

AMWU
01.2022 - 01.2025

PA to State Secretary

AMWU
01.2014 - 01.2016

Receptionist

AMWU
01.2012 - 01.2014

QA/ OHS&E Manager

Sands Print Group
01.2010 - 05.2012

CSM (Client Service Manager)

Fuji Xerox Australia
01.2008 - 01.2010

Technical Service Manager / Customer Service/Quality Control Manager

Times Printers (Australia) Pty Ltd
01.2006 - 01.2008

National Customer Service Manager

PMP Print, Clayton
01.2004 - 01.2006

Prepress Manager

PMP
01.2002 - 01.2004

Prepress Supervisor

PMP
01.2002

Prepress CTP Operator

PMP
01.1994 - 01.2002

Similar Profiles

CREATE PROFILE
Christopher Noy