Christopher O'Dowd
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Director
Kippa-Ring Performance & Mechanical
Kippa-Ring, QLD
06.2022 - Current
- Managed staff, financials and key performance indicators to facilitate business operations.
- Built strong referral network to generate new business opportunities.
- Planned and implemented strategies to grow revenue.
- Supported work-life balance to improve staff morale.
- Researched and negotiated pricing to reduce cost of equipment and supplies.
- Implemented and prepared comprehensive business plans to expand business.
- Leveraged market knowledge and studied competitive landscape to drive revenue.
Security Installation Technician
Fallon Solutions
Brisbane, QLD
08.2021 - 12.2023
- Tested equipment, connections and signals to verify security system functionality.
- Communicated with customers regarding progress of equipment installation projects.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Planned security installations by surveying locations, laying out equipment and reading wiring plans.
- Trained associates on proper operation of security systems to prevent false alarms.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Met with clients to discuss security features, needs and service costs.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
- Tracked material and equipment inventory, upkeep and maintenance.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Inspected fire and security alarm systems for both commercial and residential customers.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Input information from customer calls and onsite service visits into company's system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Business Development Manager
Sublime Technologies
Capalaba, QLD
12.2021 - 06.2022
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Determined price schedules and discount rates.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Used change methodologies to increase sales and led projects for increased productivity.
Workshop Manager
Ruswin Locksmith & Security
Rockhampton, QLD
02.2021 - 08.2021
- Supervised use, maintenance and replacement of workshop tools, equipment and materials.
- Kept workshop operations in line with budget limitations and schedule demands.
- Evaluated team and shop activities to uncover issues and develop improvement plans.
- Coordinated maintenance and repair actions to keep equipment and systems running at peak performance.
- Revamped policies and procedures to meet changing needs resulting in improved operational performance, quality and efficiency.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Consulted with staff on resolution of complex service issues.
- Directed activities of professional and technical staff members and volunteers.
- Assessed and identified service delivery challenges and opportunities within local area.
- Recruited, interviewed and hired volunteers and staff.
- Provided hands-on and proactive leadership to community services staff.
- Implemented and evaluated staff, volunteer or training programs.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
Security Installation Technician
Sublime Technologies
Brisbane, QLD
02.2018 - 01.2021
Master Locksmith
Century Locksmith
Toowoomba, QLD
08.2011 - 11.2017
- Operated tools and devices to open locks when no key was available.
- Completed new installations of components such as locks, handles and closers.
- Cut new keys and duplicated existing ones by using key cutting machines.
- Repaired or installed hardware such as panic buttons and chains.
- Maintained records of company keys and locks for master key systems.
- Inserted new or repaired tumblers into locks to change combinations.
- Disassembled mechanical and electrical locking devices to repair or replace worn tumblers and springs.
- Moved picklocks in cylinders to open door locks without keys.
- Installed safes, vault doors and deposit boxes following blueprints.
- Adjusted safes, vault doors and vault components with hand tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Corinda State High School
Corinda, QLDSkilltech Australia
BrisbaneSkills
- Hiring and Retention
- Board Reporting
- Capital Spending
- Budget Management
- Charismatic Leader
- Issues Resolution
- Creativity and Innovation
- People Management
- Team Building
- External and Public Relations
- Crisis Management
- Organizational Development
- Production Details Brainstorming
- Crew Supervision
- Problem-Solving
- Critical Thinking
- Graphics and Photo Imaging Software
- Research Information Sourcing
- Production Processes
- Attention to Detail
- Verbal and Written Communication
- Time Management
- Task Delegation
- Performance Evaluations
Additional Information
- Professional Reference- Stuart Neal Ruswin GM - (07)(4720 8900)
Timeline
Director
Kippa-Ring Performance & Mechanical
06.2022 - Current
Business Development Manager
Sublime Technologies
12.2021 - 06.2022
Security Installation Technician
Fallon Solutions
08.2021 - 12.2023
Workshop Manager
Ruswin Locksmith & Security
02.2021 - 08.2021
Security Installation Technician
Sublime Technologies
02.2018 - 01.2021
Master Locksmith
Century Locksmith
08.2011 - 11.2017
Corinda State High School
Skilltech Australia
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