CHRISTOPHER PAKGAW
Heidelberg Heights
Summary
Experienced and driven professional with a proven track record of building long lasting rapport with clients, meeting KPI expectations, anticipating and fulfilling client needs and exceeding budget goals.
Functions and thrives within a team setting. Works well with others, and has been shown as a competent leader and manager with great interpersonal skills.
Knowledgeable and experienced with laboratory procedures, including sample preparation, processing and troubleshooting. Knowledge of maintaining laboratory equipment and adhering to safety standards. Has proven mindful with task optimisation and overall workflow and SOP improvement.
Overview
11
11
years of professional experience
Work History
Laboratory Assistant
Dorevitch Pathology
08.2021 - Current
- Ensure that all specimens are tested in a timely manner.
- Able to use the ULTRA system to successfully problem solve and trace missing or late specimens.
- Ensure a friendly and professional work culture
- Handled hazardous materials responsibly.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained controlled documentation on tests performed in lab.
- Tracked and triaged collected specimens
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Contacted physicians, for resolution assistance with unusual test orders.
- Writing and improving standard operating procedures
- Trained new laboratory assistants on standard operating procedures, ensuring consistent performance across team members.
- Provided support and guidance to junior lab staff.
- Troubleshot and resolved equipment and process issues.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
Casual Sales Assistant
Ozmosis Plenty Valley
03.2021 - 04.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Assistant Store Manager
Ozmosis
03.2020 - 03.2021
- 'Front of house' focused
- Further experience in team-building skills
- Leading sales from the front
- Advanced training techniques
- Further Conflict resolution training
- Assisting Store manager with enforcing company standards and expectations
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Store Manager
Ozmosis Shepparton
02.2019 - 03.2020
- Given the opportunity to pioneer the Ozmosis brand to a regional location and build a team from the ground up
- Emphasis on Team-building and development particularly in regards to a friendly competitive sales culture
- Long term strategy implementation and execution
- Driving sales and KPI's
- Conflict resolution and performance management experience
- Advanced Visual Merchandising training
- Enforcing company standards and expectations
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and team.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clients
- Managed team-members successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Store Manager
Jesses Surf
03.2014 - 02.2019
- Given the opportunity to manage a family owned surf store
- Trained in cash handling and banking procedures
- Trained in 'Back of house' and other logistical procedures
- Basic Visual Merchandising Training
- Team-management training
- An 'always up-sell' emphasis on the sales floor
- Client service priority
Education
High School Diploma -
Wanganui Park Secondary College
Shepparton, VIC01.2014
Bachelor of Arts - English Literature
La Trobe
Shepparton, VIC01-2019
Skills
- Team leadership
- Strong interpersonal collaboration
- Proficient time management
- Product presentation expertise
- Effective communication
- Industry Trends & Sales Forecasting
- Effective Sales Strategies
- Effective multi-tasker
Timeline
Laboratory Assistant
Dorevitch Pathology
08.2021 - Current
Casual Sales Assistant
Ozmosis Plenty Valley
03.2021 - 04.2021
Assistant Store Manager
Ozmosis
03.2020 - 03.2021
Store Manager
Ozmosis Shepparton
02.2019 - 03.2020
Store Manager
Jesses Surf
03.2014 - 02.2019
High School Diploma -
Wanganui Park Secondary College
Bachelor of Arts - English Literature
La Trobe
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