Christopher Rodgers

• Collaborated with cross-functional teams on projects related to analytics initiatives.
• Identified opportunities for process improvements across the organization.
• Identified areas where process improvements could be implemented in order to streamline operations across departments involved in project execution.
• Monitored the progress of projects on a daily basis and reported status updates to stakeholders.
• Maintained accurate records for all activities associated with each project phase ensuring compliance with company policies and procedures.
• Conducted project planning and scheduling, including resource allocation, task duration estimates, and risk management.
• Coordinated with vendors and contractors to ensure timely delivery of materials for project execution.
• Implemented change management processes when necessary in order to accommodate shifting requirements due unforeseen circumstances.

• Maintained records of employee training activities in compliance with regulatory requirements.
• Provided advice and guidance on training policies, processes and procedures.
• Collaborated with subject matter experts to develop course outlines, lesson plans and other instructional materials.
• Developed, implemented and evaluated learning strategies to improve the performance of employees.
• Assisted in identifying new opportunities for organizational development initiatives.
• Coordinated recruitment and placement of training program participants.
• Provided feedback on current L&D practices that could be improved upon or enhanced further.
• Monitored progress of learners through evaluation processes including surveys, interviews and assessments.
• Identified areas where additional support is required or needed within the organization's L&D strategy.

• Analyzed claim data to identify trends in customer service or claims processing.
• Resolved complex issues related to claim processing by researching policy information, interpreting regulations, and collaborating with other departments.
• Managed multiple projects with competing deadlines simultaneously.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Developed and maintained project plans, timelines, and budgets.
• Advised other departments on best practices related to managing large-scale projects.
• Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.

• Assessed individual employee performance on a regular basis using established criteria.
• Tracked progress of each claim to ensure it was handled in a timely manner.
• Provided guidance, support and mentoring to junior staff members.
• Identified areas where processes could be improved or streamlined.
• Scheduled training sessions for new staff members on company policies, systems and procedures related to claims handling.
• Ensured team met all service level agreements and key performance indicators.
• Resolved escalated complaints from customers in an efficient manner.
• Maintained accurate records of all claims activities on the internal system.

• Assessed claims to ensure accuracy and completeness of documentation.
• Advised clients on how they can reduce costs associated with future claims incidents.
• Ensured that all payments were made within established time frames outlined in the policy agreement.
• Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
• Analyzed and interpreted policy provisions to determine coverage and liability.
• Monitored reports to identify claims issues and worked with adjusters to resolve problems.
• Negotiated settlements with claimants or their representatives on behalf of the insurance company.

• Compiled data from multiple sources into comprehensive reports for management review.
• Prepared presentations using Microsoft Office Suite applications.
• Provided support in the development of new policies related to debt management procedures.
• Educated clients about bankruptcy options if appropriate.
• Negotiated with creditors on behalf of clients to reduce interest rates, fees, and balances owed.
• Maintained detailed records of all client interactions and transactions.

Received and processed cash and credit payments for in-store purchases.

Exceeded targeted sales goals by 15%.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Learned and developed myself utilizing the training from within the Management training program.

Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Confirmed that appropriate changes were made to resolve customers' problems.Trained new employees on company customer service policies and service level standards.

Able to create a pitch for any product as we are an outsourced marketing company.

Served as mentor to junior team members.Provided courteous and informative customer service in an open kitchen format.Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Consistently produced exceptional menu items that regularly garnered diners' praise.Quickly and courteously resolved all guest problems and complaints.Prepared healthy, enjoyable breakfasts and dinners for diners.

Prevented store losses using awareness, attention to detail and integrity.Reviewed new customer orders and requests and manually entered data into a centralized database.Defined appropriate metrics and measurements to drive results.Reconciled daily inventory in O'Neil softwareForwarded client-related quality and service issues to the appropriate manager for resolution.Coordinated rush orders and order changes.Resolved problems for customers, warehouses and carriers.Acted as a liaison between logistics, carriers and customers.Prepared invoices for all customers in the logistics department at the end of every month.Built partnerships with local organizations to increase company offerings and improve services.Exhibited strategic leadership and foresight in support of long-range sales growth.