Christopher Rutishauser
14 Shearwater Dr, Bakewell NT,Australia
Summary
Dynamic professional with extensive experience in branch operations and staff management at Middy's Electrical. Proven track record in enhancing customer satisfaction and driving new business initiatives. Skilled in project management and problem-solving, consistently achieving operational efficiency and fostering strong team performance. Recognized for exceptional customer service and strategic decision-making.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Manager
Middy's Electrical
Palmerston, NT
02.2022 - Current
- Supported Branch operations in alignment with MIDDY policies and procedures.
- Assisted leadership with strategic decision-making processes.
- Generated and analyzed various reports for informed decision-making.
- Collaborated on Branch budgets, KPIs, and P&L management to ensure financial health.
- Managed relationships with suppliers to secure favorable terms and conditions.
- Identified opportunities for improving work practices and operational efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular audits on inventory levels.
- Delegated work to staff, setting priorities and goals.
- Identified needs of customers promptly and efficiently.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
NT TechEnergy BDM / Sales Representative
Middy's Electrical
Darwin, NT
04.2017 - 02.2022
- Manage contractor customer relationships & satisfaction.
- Project Management. From specification to tender quotes and final supply.
- New business development.
- Market and demonstrate our new products to existing and potential customers.
- Support the Branch in Sales and Marketing activities.
- Identify & Explore prospective new markets.
- Promote Sales among existing customers and expand the customer base.
- Use CRM to record sales and marketing activity.
- Ensure the right disciplines and structures are in place to drive consistency, cost effectiveness and practical outcomes.
- Coach and influence team members with exceptional service that grows profitable relationships.
- Support training and development.
- Analyzing daily, weekly, monthly reports and working with the team to action and follow up tasks.
- Credit Control and recovery of outstanding debt.
NT Sales Representative
Gerard Lighting
Darwin, NT
10.2012 - 04.2017
- Project Management. From specification to tender quotes and final supply.
- New business development.
- Continuously develop and work to focused business plans/call cycles.
- Market and demonstrate our new products to existing and potential customers.
Key Accounts Manager
John R Turks
Darwin, NT
07.2011 - 09.2012
- Manage customer relationships & customer satisfaction.
- Continuously develop and work to focused business plans/call cycles.
- Market and demonstrate our/new products to existing and potential customers.
Customer Service Office
Blue Scope Distribution
Coffs Harbour, NSW
03.2010 - 05.2011
- Executed marketing strategies to promote products effectively.
- Managed post-sale follow-ups, including credit claims and good receipts.
- Attended to both telephone and in-store sales inquiries.
Franchisee Harvey Norman Furniture & Bedding Albany
Harvey Norman
Albany, WA
11.2007 - 11.2009
- Managed receiving of goods and ensured accurate order fulfillment.
- Merchandised store displays to maximize customer engagement with products.
- Oversaw credit claims and customer repairs to maintain post-sale support.
- Trained and supervised 8 floor staff and 6 warehouse staff to improve team performance.
- Organized stock takes and implemented markdowns on aged inventory.
- Ensured all safety protocols were followed at all times by staff members.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
Franchisee Harvey Norman Furniture & Bedding Moss Vale
Harvey Norman
Moss Vale, NSW
11.2006 - 11.2007
- Coordinated with representatives for furniture, accessories, and bedding orders.
- Managed receiving of goods and ensured accurate order fulfillment.
- Merchandised store displays to maximize customer engagement with products.
- Oversaw credit claims and customer repairs to maintain post-sale support.
- Trained and supervised 8 floor staff and 6 warehouse staff to improve team performance.
- Organized stock takes and implemented markdowns on aged inventory.
Furniture & Bedding 2IC/Bedding Manager/Sales
Harvey Norman
Darwin, NT
08.2001 - 09.2006
- Directed daily operations to achieve growth across all store areas.
- Coordinated Foskey Pavilion trade show, resulting in significant sales increases.
- Managed floor staff to optimize performance and enhance customer service.
- Executed stock ordering and rotation to ensure product availability.
- Handled client communications, resolving complaints and ensuring satisfactory outcomes.
Sales Consultant
Jape Furniture Superstore
Darwin, NT
11.2000 - 08.2001
- Achieved monthly sales targets through effective telephone and floor sales.
- inventory maintenance and stock counts for accurate records.
Produce 2IC
Woolworths
Leanyer, NT
01.1998 - 01.2000
- Managed stock control processes to maintain optimal inventory levels.
- Oversaw ordering of stock to ensure timely availability of products.
- Conducted quality control inspections to uphold product standards.
- Handled invoicing for commercial customers to facilitate seamless transactions.
- Supervised three staff members, fostering a productive work environment.
Education
Year 11/12 - Mathematics B, Mathematics C, Physics, English, Technical Studies, Practical Computer Methods
St Joseph’s College Nudgee
BrisbaneSkills
- Branch operations
- Staff management
- Inventory management
- Customer service
- Project management
- Problem-solving
Certification
- Medium Rigid and Car
- Forklift Truck (Work Safe)
- Order-Picker Forklift Truck (Work Safe)
Courses Completed
- SFI20119 Cert II in Aquaculture, CDU, 2020
- NOS 234 Desktop Publishing, Northern Territory University
Personal Information
- Date of Birth: 12/20/79
- Place of Birth: NT
Hobbies and Interests
- Golf
- Fishing
- Shooting
- Aquaculture
References
- Mr Darren Bowler, Gerard Lighting (Now at Middy's Electrical), 0412 921 636
- Mr. Steven Sugg, Harvey Norman, Franchisee Darwin, 0437 595 140
Other
- Winner of the Largest Pumpkin grown at 2020 RDS
- Former Auxiliary Fire fighter, NT Fire and Emergency Services
Timeline
Assistant Manager
Middy's Electrical
02.2022 - Current
NT TechEnergy BDM / Sales Representative
Middy's Electrical
04.2017 - 02.2022
NT Sales Representative
Gerard Lighting
10.2012 - 04.2017
Key Accounts Manager
John R Turks
07.2011 - 09.2012
Customer Service Office
Blue Scope Distribution
03.2010 - 05.2011
Franchisee Harvey Norman Furniture & Bedding Albany
Harvey Norman
11.2007 - 11.2009
Franchisee Harvey Norman Furniture & Bedding Moss Vale
Harvey Norman
11.2006 - 11.2007
Furniture & Bedding 2IC/Bedding Manager/Sales
Harvey Norman
08.2001 - 09.2006
Sales Consultant
Jape Furniture Superstore
11.2000 - 08.2001
Produce 2IC
Woolworths
01.1998 - 01.2000
Year 11/12 - Mathematics B, Mathematics C, Physics, English, Technical Studies, Practical Computer Methods
St Joseph’s College Nudgee
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