Christopher Salway
Wolli Creek,NSW
Summary
I am an experienced Information Technology Projects Officer & Information Technology Manager who has demonstrate the successful management of Information technology infrastructure, staff and Information Technology Projects over a five year period. I am highly analytical and organized with good report writing, recordkeeping and paperwork processing skills.
I am also an articulate Information Technology Teacher offering seven years of teaching experience and a unique blend of over twenty years experience in the information technology sector.
I recently semi-retired from full time work and have taken a nine month sabatical.
I am now seeking casual teaching work with a view that I might interpret the information technology syllabus and offer students and authentic learning experience. Ideally, I would like to continue as semiretired and work a few days a week assisting in the school environment whereever I can add value.
Overview
38
38
years of professional experience
Work History
IT Projects Officer
Georges River Council
09.2018 - 11.2022
- Coordinate the Move to Improve program and provide business partnering with designated business units
- Project manage business improvement projects as they arise while efficiently managing resources and ensuring deadlines are effectively met
- Conduct research, business case development, procurement, and vendor management within
- Program portfolio in accordance with Council policy
- Support and provide input in the implementation of Council’s Digital Resource Management Plan
- Support change management for technology infrastructure and systems
- Develop, coordinate, and deliver an effective, diverse, and accessible digital resource training program
- Provide ongoing review of Information Management Technology standards, procedures, and documentation
- Provide effective and proactive resolution of technical issues in a customer focused manner
- Have a sound understanding of business processes, procedures and work practices and provide ongoing recommendations on business improvements and digital transformation
- Process map business processes and procedures
- Establish communication plans and project related marketing information as required to support effective dissemination of related program initiatives
- Lead the change management and project plan system upgrades
- Assist with the Annual planning process by identifying and suggesting improvement strategies.
Team Leader of Service
Georges River Council
05.2017 - 09.2018
- To manage Councils Technology business support, device management and overall application administration services, supporting short-, medium- and long-term Council needs in a proactive and customer focused manner
- Lead plan, organize and supervise IT Service staff to ensure that the helpdesk provides efficient and accurate resolution of all problems within agreed time frames
- Lease the provision of technical support and training for council staff in the use of computer systems and applications as required
- Oversee the installation, support, and maintenance of the standard operating environment of Council
- Oversee user administration across Councils hybrid cloud framework
- Implement and enforce Technology Standard, procedures, and documentation.
Substitute Teacher Information Technology & VET
St Mary Star Of The Sea College
02.2009 - 04.2017
- I was initially employed as a casual teach full time for a teacher (Terms 1 & 2) on long term leave. For the remainder of the year I was in a job-sharing role will the teacher returned from leave.
- I successfully prepared the year 12 IPT class for their HSC.
- I also worked across years 10,8 & 7 respectively.
- I completely rewrote the year 11 IPT online classroom adding many valuable learning resources.
- I designed and implemented many assessment tasks.
- I assisted & supported a Practicum student with studies and support.
- I evaluated teaching methods and practice via verbal discussions and classroom lesson reviews in the form of practicum reports.
Substitute Information Technology Teacher
Illawarra Grammar School
07.2009 - 12.2009
- I was contracted for a one term block to replace a technology teacher on leave.
- Taught year 11 & 12 Information Processing Technology, Mandatory Technology, Information and Software Technology classes
- Served as a substitute teacher on call as required.
Substitute Teacher
Keira High School
07.2008 - 12.2008
- In 2008, I worked at Keira High School teaching year 11 & 12 Information Processing Technology. Fresh from industry I re-wrote the the IPT and VET Information Technology Programs with authentic learning experiences/projects to incorporate new and emerging technologies.
- I also taught two junior maths classes & an Information Software and Technology Class during this time.
Substitute Teacher
Warrawong High School
02.2008 - 06.2008
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Information, Communication Technology Manager/ ICT Projects Manager
Stellar Asia Pacific
07.2000 - 01.2008
- In my role as the ICT Manager my broad responsibilities were, proactive customer focused maintenance and development of the Information, Communication Technology (ICT) infrastructure of the contact canter, in line with the corporate ICT strategic direction
- It was my responsibility to ensure the integrity of the network, telephony and associated components for optimum uptime
- In addition to this I was responsible for a technical team of 5 staff
- All Technical Support Agents were chosen from the wider Call Centre Agent pool
- I was responsible all of their technical training as well as day to day performance management
- A synopsis of more specific achievements is listed below
- The selection, hiring, training and development of 17 ICT staff chosen from the Agent pool over my tenure as ICT manager
- Many of these people are now working in successful ICT roles external to Stellar Asia Pacific and one is now the ICT Manager of Stellar Asia Pacific Wollongong
- The Project Management of a 100 seat Bigpond Call Centre in to the Stellar Asia Pacific Wollongong operation.
Network Engineer
Business Cents
01.1996 - 01.1998
- Build, install and upgrade of computers and their peripherals in a stand alone as well as networked environment
- Commission and support office equipment
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Service Manager
Illawarra Business Equipment
01.1992 - 01.1996
- Manage, train and develop a service department of five (5) full time service engineers
- Responsible to the director for the:
- Daily co ordination of repairs, installation and upgrades of various types of business equipment
- Training and management of 5 service engineers
- Customer Database Management
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained records of service transactions and customer feedback for future reference.
Senior Technical Officer
Telstra
01.1988 - 01.1992
- I was responsible for the repair and installation of a variety of telecommunications solutions
- Other duties were to manage to flow of tasks and follow up on their progress and completion.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Configured and tested new software and hardware.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Cadet Technical Officer
Telstra
01.1985 - 01.1988
- As a cadet Technical Officer, I would spend 50% of the year at Full time TAFE [Diploma Electrical Engineering]
- I would spend the remainder of the year completing mandatory in house training as well and on the job in-service as various Telstra depots
Education
Microsoft Certified Professional Management Certificate -
Wollongong TAFE
Associate Diploma - Electronics Engineering
Wollongong TAFE
Electrical Trades Certificate - undefined
Wollongong TAFE
Bachelor of Education - Technology And Applied Studies
Charles Sturt University
Albury, NSW04.2009
Certificate IV in Training And Assessment - Training
Australian College of Training And Employment
Gold Coast, QLD11.2007
Certificate in Management - Management
Wollongong TAFE
Wollongong, NSW09.2005
Certificate III in Information Technology - Information Technology
Wollongong TAFE
Wollongong, NSW02.2007
Skills
- Project Management
- Technical Support and Assistance
- Classroom Management
- Contract Management
- Cross-Functional Collaboration
- Budget Development and Adherence
- Safety Protocols
- Change Control Processes
- Microsoft Office Suite Expertise
- Information Technology Management
- Interactive Classroom Instruction
- Student Engagement
- SMART Boards
- Technology Integration
- Lesson Planning
- Staff Development
- Student Evaluation
- Documentation Management
- Cyber Security Best Practices
- Change Management
- Technical Support Oversight
- Hardware and Software Monitoring
- Managing Multiple Projects
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
IT Projects Officer
Georges River Council
09.2018 - 11.2022
Team Leader of Service
Georges River Council
05.2017 - 09.2018
Substitute Information Technology Teacher
Illawarra Grammar School
07.2009 - 12.2009
Substitute Teacher Information Technology & VET
St Mary Star Of The Sea College
02.2009 - 04.2017
Substitute Teacher
Keira High School
07.2008 - 12.2008
Substitute Teacher
Warrawong High School
02.2008 - 06.2008
Information, Communication Technology Manager/ ICT Projects Manager
Stellar Asia Pacific
07.2000 - 01.2008
Network Engineer
Business Cents
01.1996 - 01.1998
Service Manager
Illawarra Business Equipment
01.1992 - 01.1996
Senior Technical Officer
Telstra
01.1988 - 01.1992
Cadet Technical Officer
Telstra
01.1985 - 01.1988
Microsoft Certified Professional Management Certificate -
Wollongong TAFE
Associate Diploma - Electronics Engineering
Wollongong TAFE
Electrical Trades Certificate - undefined
Wollongong TAFE
Bachelor of Education - Technology And Applied Studies
Charles Sturt University
Certificate IV in Training And Assessment - Training
Australian College of Training And Employment
Certificate in Management - Management
Wollongong TAFE
Certificate III in Information Technology - Information Technology
Wollongong TAFE
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