Summary
Overview
Work History
Education
Skills
Date of Birth
Accomplishments
Languages
Timeline
Generic

Christopher Tan

Melbourne,VIC

Summary

I am an employee with a will to learn and a positive desire to deliver exceptional customer experience whilst achieving business objectives. Focused on setting high expectations and raising service standards.

Overview

4
4
years of professional experience

Work History

Front of House Manager

Manja
Carlton, VIC
01.2024 - Current
  • Conducted regular inventory checks of stock levels to maintain adequate supply levels.
  • Promoted a positive work environment by encouraging collaboration among team members.
  • Managed day-to-day restaurant operations with a focus on quality and meeting customer expectations.
  • Resolved customer complaints professionally.
  • Managed reservations system including taking reservations over phone or online booking systems.
  • Performed daily opening and closing duties such as setting up registers, and counting money.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Developed strategies to improve customer satisfaction ratings within the restaurant.
  • Checked the quality of food before it was served to customers.
  • Assisted with training new staff members on proper customer service techniques.

Front of House Employee

Manja
Carlton, VIC
05.2022 - 01.2024
  • Experience first-hand customer service
  • Further developed hospitality skills
  • Greeted customers and provided friendly customer service
  • Developed the capability of using a POS system accurately and efficiently

Dishwasher/Kitchen Hand

Yoon's Kitchen
Blackburn South, VIC
01.2022 - 03.2022
  • Gained kitchen/hospitality experience via a summer job
  • Understood the requirements of an intense environment
  • Enhanced skills of working in fast environments

Decant Team Member

Kmart
Doncaster, VIC
08.2021 - 10.2022
  • Dealt with heavy loads of stock
  • Experienced a fast-paced environment
  • Gained warehouse experience

Team Member

Hungry Jacks
Bulleen, VIC
11.2020 - 10.2021
  • Ensured on-the-job training was successful
  • Adhered to safety guidelines whilst preparing food
  • Met key sales targets within the Eastern sector
  • Bonded and communicated effectively with co-workers
  • Learnt how to work in a high pressure and fast-paced environment

Education

Bachelor of Exercise And Sports Science/Business (Sport Management) - Health/Business

Deakin University
Burwood, VIC
01-2028

High School Diploma -

Balwyn High School
Balwyn North, VIC
10-2023

Skills

  • Upselling strategies
  • Guest Relations
  • Communication
  • Good Customer Service
  • Speed
  • Autonomous employee

Date of Birth

  • 05/01/2006

Accomplishments

  • FFV NPL Player (2019-2022)
  • Team Captain for Boroondara Eagles (2023)

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Front of House Manager

Manja
01.2024 - Current

Front of House Employee

Manja
05.2022 - 01.2024

Dishwasher/Kitchen Hand

Yoon's Kitchen
01.2022 - 03.2022

Decant Team Member

Kmart
08.2021 - 10.2022

Team Member

Hungry Jacks
11.2020 - 10.2021

Bachelor of Exercise And Sports Science/Business (Sport Management) - Health/Business

Deakin University

High School Diploma -

Balwyn High School

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Christopher Tan