Kader Franchetto

• Organized schedules, workflows and shift coverage to meet expected business demands.
• Delegated daily tasks to team members to optimize group productivity.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Completed inventory audits to identify losses and project demand.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Assisted with developing and implementing marketing strategies to improve sales and profitability.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assisted in the development of new administrative systems, procedures, and policies.
• Prepared reports on various projects for management review.
• Performed data entry tasks into computer databases from paper documents.

Whilst studying I obtained a position at Zingara's Restaurant, however due to COVID19, the restaurant closed.

• Greeted customers, answered questions and recommended specials to increase profits.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Trained new employees to perform duties.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Developed positive customer relationships through friendly greeting and excellent service.
• Worked hard to learn required tasks quickly to maximize performance.
• Trained new team members using approved training materials and information.