Christopher Wilson
Erskine Park,NSW
Summary
Passionate about enhancing my expertise in IT systems and networks to optimize performance and deliver exceptional customer service and technical support to users.
Overview
3
3
years of professional experience
Work History
Regional Technical Support Officer
Catholic Schools of Parramatta Diocese
01.2024 - Current
- Providing comprehensive technical support to executives, staff & students across 21 schools throughout the Blacktown region, ensuring seamless operation of IT systems and networks
- Collaborating with educators and IT experts to implement innovative technology solutions to enhance learning experience and improve operational efficiency
- Troubleshooting and resolve hardware and software issues through ServiceNow (CRM, ITSM and ITOM) delivering timely and effective solutions to maintain optimal performance and minimal disruptions
- Overseeing & directly managing a team of 20 IT trainees ensuring effective support schools while acquiring the technical knowledge necessary for operational success
- Assist in the development and execution of IT strategies and projects that align with the Diocese's educational goals and objectives: Staff Laptop Package – Deployment of MacBook/Windows Laptops to all teaching, support and administration staff, with aims to address discrepancy of resources
- Elevation of our teacher’s technological capabilities to prepare our students for digitally-driven success
- Network Transformation Project – Supporting and assisting the network team to implement corporate initiatives including the rollout and support of a $40m+ network transformation
- WAN Upgrades – Assisting in the communications and organization of upgrading all the WAN bandwidth of the CSPD schools, which involves liaising with third-party ISPs (Telstra) to organize the upgrade to occur at suitable times and dates regarding the schools
- Maintain accurate documentation of support activities, contributing to continuous improvement and knowledge sharing within the team by utilizing Knowledge Base Articles (KBA) that get published to our CRM/ITSM/ITOM
IT Trainee
Australian Training Company
01.2022 - 12.2024
- I have completed my IT traineeship with the Catholic Schools Parramatta Diocese, based at Emmaus Catholic College, Kemps Creek
- In this role I supported teachers, administration staff and students, as well as the general maintenance of the IT environment (hardware and network) of the school
- This role involves: handling all queries and system issues on site (calls are raised through Service Now ticketing system)
- Managing 1,200+ devices, ensuring licence compliance and software management, user information and account management (through Azure Active Directory and Microsoft InTune)
- Supporting the AV requirements at school functions such as assemblies, religious services, presentation, music events as well as events held on site for other schools which may require live streaming
- Supporting the investigation of incidents on site through utilisation of the CCTV system and HALO smart sensors
- This has required assisting the School Executive team and local Police force in diverse matters such as threats made against the school, violence, and criminal matters
- During these investigations I identified opportunities to improve the CCTV system and subsequently implemented these changes
- Purchasing IT equipment in accordance with corporate guidelines including obtaining quotes, recommending the best solution, raising orders and liaising with suppliers
- This role has required the use of various systems, including the Google and Microsoft suites
Education
CISCO Certified Network Associate (CCNA) -
Networking Academy
Business
TAFE
12.2024
Certificate III & IV - Information Technology
TAFE
12.2023
Australian Higher School Certificate -
Penrith Anglican College
Penrith12.2021
Certificate III - IT Hardware and Networking Infrastructure
TAFE
12.2021
Skills
- Analytical
- Development Focused
- Good observational skills
- Interpersonal skills
- Customer service
- Client relationship management
- Market competition
- Opportunity growth
- Financial goal achievement
- Regulatory compliance
- Professional standards compliance
Skillset
- The ability to develop and provide the service required to maintain strong client relationships.
- The desire to compete in the market to win and maintain existing business.
- The ability to grow and expand opportunities while meeting financial and market goals.
- Understanding and ensuring compliance with laws, regulation and professional standards.
Phone
02 9670 2567, 0438 750 350
Educationqualifications
- Certificate III & IV in Information Technology
- Certificate IV in Business (on-going)
- Certificate III in IT Hardware and Networking Infrastructure
- Australian High School Certificate
- CISCO Certified Network Associate (CCNA) (on-going)
References
- Rosemaree Marsh, Librarian, Emmaus Catholic College, Available on request
- Nicholas Kennedy, Strata & Real Estate Agent (LREA), 0428 963 968
Timeline
Regional Technical Support Officer
Catholic Schools of Parramatta Diocese
01.2024 - Current
IT Trainee
Australian Training Company
01.2022 - 12.2024
CISCO Certified Network Associate (CCNA) -
Networking Academy
Business
TAFE
Certificate III & IV - Information Technology
TAFE
Australian Higher School Certificate -
Penrith Anglican College
Certificate III - IT Hardware and Networking Infrastructure
TAFE
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