Christopher Augustine Brown
Bankstown,Australia
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with Six years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
14
14
years of professional experience
Work History
Support Worker
Disability Service Australia
Sydney, Australia
11.2017 - Current
- Responsible for the delivery of support activities to customers/participants
- Support customers/participants based on activities of choice and control
- Support the company's journey towards true personalisation by putting people with a disability firmly in the driving seat, building a system of care and support that is designed with their full involvement and tailored to meet their own unique needs
- Ensure that support provided meets the requirements of the national Standards for Disability Services
- Provide support which enhance opportunities for our customers to pursue existing interest, acquire new skills and involved in a wide variety of activities appropriate to their age, gender, culture, and religion
- Ensure that you maintain effective line of communication with the customers and work mates
- Ensure that the privacy and confidentiality of customers information is paramount and prioritise
- We offer the customers a range of fun and stimulating recreational activities in a supportive environment: Some of the programs include: Swimming, Bowling, Gum/fitness, Train travel, BBQ Picnic, Air hockey table game, Ping pong, Drama and music etc
- Drove clients safely to social activities and appointments
- Kept detailed daily logs with care actions, patient behaviors, and incidents
- Maintained safety with tidy, clean, and hazard-free home environments
- Adhered to company requirements for patient interactions and care standards
- Provided high level of physical support by lifting, adjusting, and moving clients
- Transported patients via wheelchair to and from rehabilitation and daily activities
- Checked medication schedules and patient needs to enforce medication administration standards team-wide
- Kept accurate records for client files and handled related paperwork
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
- Entertained, conversed, and read aloud to keep patients mentally alert
- Designed individualized plans detailing daily activities and needs for patients
- Maintained detailed records of patient progress, documentation of services and case notes
- Collaborated with healthcare providers to drive continuity of care
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes
Volunteer
The Salvation Army Bankstown Corp
Bankstown, Australia
01.2016 - Current
- Prepare materials for charitable events such as fund-raising envelopes and gift bags
- Provide moral support to members of the community
- Recruit sponsors, participants, or volunteers for fund-raising events
- Develop strategies to encourage new donors or increased contributions
- Weekly administrative duties with welfare services within Bankstown
- Assisted with special events and programs
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Represented organization positively and professionally while providing community with much-needed services
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates
- Provided administrative support to department leads to help organize events and fundraisers
Online Customer Service Specialist
Dicksmith Electronics
04.2014 - 05.2016
- Responsible for handling customer orders over the phone
- Handling customer calls in timely and other transactional channels like email, fax, chat and social media
- Cancel orders based on customer requests or inventory or delivery problems
- Arrange daily pickup booking and update the pickup spreadsheet
- Liaising with warehouse and local courier companies to setup new customer pickup or booking procedure
- Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage
- Integrate online retailing strategy with physical or catalogue retailing operations
- Calculate purchase subtotals, taxes, and shipping costs for submission to customers
- Deliver e-mail confirmation of completed transactions and shipment
High School Teacher
Institute of communication centre, ICC
Thailand
09.2010 - 06.2013
- Providing teaching service to high school students
- Conduct seminars for newly employed teachers on classroom management, presentation or demonstration
- Train students to read, write and pronounce foreign languages
- Plan lessons
- Keep records
- Assess student progress
- Fostered positive and pleasant classroom culture while maintaining learning development goals
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards
- Created study guides, research materials and syllabi for students
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program
- Used computers, audio-visual aids and other equipment to supplement presentations
- Helped students develop important learning skills and good study habits useful in trade school or college education
- Addressed consistent behavior problems with students, parents and senior staff
- Delivered audio-visual presentations on various platforms to cater to different learning styles
- Disciplined students who engaged in cheating, plagiarism or other wrongdoing
Education
Bachelor's Degree - Sociology
Njala University
Overseas01.2001
Diploma of Community Services -
TAFE
Skills
- Team Meetings
- Behavior Redirection
- Mobility Assistance
- Vitals Monitoring and Documentation
- Physical Therapy Administration
- Service Documentation
- Clients Rights
- First Aid Certification
- Deliver Exceptional Care
- Problem Identification
Languages
English
Professional
French
Professional
References
References available upon request.
Timeline
Support Worker
Disability Service Australia
11.2017 - Current
Volunteer
The Salvation Army Bankstown Corp
01.2016 - Current
Online Customer Service Specialist
Dicksmith Electronics
04.2014 - 05.2016
High School Teacher
Institute of communication centre, ICC
09.2010 - 06.2013
Bachelor's Degree - Sociology
Njala University
Diploma of Community Services -
TAFE
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