Christopher Dennis
Boronia,VIC
Summary
Detail-oriented and highly adaptable professional with a strong background in Sales and Retention Management, seeking to transition into a Legal Assistant role. Proven expertise in client relationship management, conflict resolution, and clear communication—skills essential for navigating legal environments. Adept at analysing complex data, crafting effective strategies, and leveraging technology to drive results. Eager to apply my problem-solving abilities, attention to detail, and strong organisational skills in a legal setting while working my way up within the field. Known for building trust, maintaining professionalism, and delivering exceptional support in fast-paced, client-focused environments
Overview
3
3
years of professional experience
Work History
Sales and Retention Manager
Fitness & Lifestyle Group PTY
04.2023 - 11.2024
- Negotiated contract Approximately 1000 renewals with strategic accounts, solidifying long-term partnerships with key clients while maximizing revenue opportunities.
- Fostered a culture of continuous improvement by encouraging feedback from team members and clients alike, using insights gathered to drive ongoing enhancements to retention strategies.
- Implemented early warning systems to identify at-risk customers before they cancelled their services, enabling proactive outreach efforts that often resulted in saved accounts.
- Developed and executed targeted marketing campaigns to re-engage lapsed customers, resulting in increased revenue generation.
- Effectively managed and resolved disputes concerning contract terms and conditions.
- Provided clear, concise explanations of complex legal terminology, ensuring full understanding by all parties.
- Demonstrated strong communication and problem-solving abilities in facilitating successful negotiations.
Sales Consultant
Fitness & Lifestyle Group PTY
11.2021 - 03.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Education
Bachelor's of Law - Legal Studies
Swinburne University
Melbourne, VIC12-2029
High School Diploma -
St. Josephs College
Ferntree Gully, VIC11-2020
Skills
- Retention marketing
- Employee motivation
- Industry trends awareness
- Competitor analysis
- Key performance indicators
- Financial forecasting
- Conversion rate optimisation
- Churn prediction
- Training and mentoring
- Team building
- Microsoft office proficiency
National Top Sales Manager x3
This accolade is awarded to the Sales Manager who achieves the highest individual sales for a quarter across both Fitness First and Goodlife Health Clubs. I attribute this achievement to my unwavering commitment to driving exceptional results, not only for myself but for my team. I take a hands-on approach, working closely with my team to address challenges, analyze performance metrics, and implement strategies that optimize success. My approach is grounded in a results-driven mindset, and I am dedicated to continuous improvement and excellence.
As I transition into the field of criminal law, I am eager to apply the same tenacity, problem-solving skills, and dedication to achieving the best possible outcomes for my clients. Just as my team's success reflects my leadership, I believe that my clients’ victories will be a direct reflection of my commitment to leaving no detail unchecked in the pursuit of justice.
Accomplishments
- Achieved 17 consecutive monthly budget targets.
- Successfully managed a total of 27 monthly budgets.
- Recognized as State Top Membership Manager of the Quarter three times.
- Awarded State Top Membership Consultant of the Quarter twice.
- Led the State Top Sales Club of the Quarter twice.
- Developed and mentored 3 new consultants who won the Rising Star award.
- Consistently ranked State Top in POS Referrals for seven months.
- Personally signed 100+ new memberships on four separate occasions.
- Grew the Tier 3 Club membership from 1,500 to 2,970 members.
- Ranked in the Top 3 nationwide for individual MPC tracking.
Timeline
Sales and Retention Manager
Fitness & Lifestyle Group PTY
04.2023 - 11.2024
Sales Consultant
Fitness & Lifestyle Group PTY
11.2021 - 03.2023
Bachelor's of Law - Legal Studies
Swinburne University
High School Diploma -
St. Josephs College
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