Christopher James Lowry
Adelaide,SA
Summary
Results-driven Human Resources Business Partner with Operational experience, skillful in strategic planning and change management, performance and workforce development & improvement through an enhanced employee relations and engagement focus with proven brand and leadership coaching and training experience and enhanced IR/ER expertise.
Proven success at analysing and anticipating business and employer needs and fostering genuine and balanced relationships to achieve win-win outcomes and provide key operational advise to business stakeholders through a partnered and strategic approach.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Cash Converters Pty Ltd
08.2017 - 11.2023
- Managed full cycle of recruiting, hiring, and onboarding new employees and exit interviews to gauge areas of success and opportunities for improvement.
- HRIS and data analysis.
- Promoted and enabled necessary changes to align operations with strategic workforce and talent acquisition and succession plans.
- Provided technical RTW and legislative advise and workcover claims management.
- Advised senior management on organizational development and change management initiatives.
- Conducted employee surveys and interviews to evaluate and deliver enhanced employee engagement and improved job satisfaction levels.
- Collaborated with leadership to assess and improve policies across board.
- Identified HR training needs and conducted technical and leadership training whilst recommending approaches to effect continual improvements in business objectives and people capability development goals.
- Investigated and liaised with key stakeholders to respond to industrial relations and employee grievances and provide desired business outcome and summary reports.
- Identified and resolved resourcing & workforce challenges, disputes, employee terminations, and disciplinary procedures.
Operations Manager
House Of Percy
01.2016 - 01.2017
- Developed and launched a conceptual retail/lifestyle boutique brand experience into the market within prescribed time and budgetary projections
- Evaluated suppliers to maintain cost controls and improve operational outcomes & delivered targeted solutions using various tools and resources.
- Established and maintained relationships with key stakeholders and supplies for growth opportunities and successful partnerships.
- The process involved sourcing new product, developing new policies and procedures, engaging and training new talent, developing a new business culture rich in performance and achievement, brand recognition, promotion and online marketing strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Analyzed and reported on key performance metrics to senior management.
Human Resources / Operations Manager
Judells Group of Companies
01.2006 - 01.2017
- Multi-site Operational and Human Resources Manager across multiple retail and lifestyle brand platforms.
- Delivered proven sales results and projected growth In a solutions based environment through a strategic and collaborative leadership approach.
- Advanced our market share through a strategic development and expansion plan utilising innovative market strategies, LAM promotion and multi faceted campaigns.
- Developed onboarding processes for new hires and facilitated sales and technical training for all employees and enhanced performance and productivity reviews to optimize operational and people effectiveness.
- Used technologically relevant digital systems to manage payroll and benefits programs for employees across various locations and awards
- Processed employee claims involving performance issues, RTW and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Created and implemented forward-thinking initiatives to improve employee engagement and retention.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Liaised between multiple business divisions to improve communications.
Fashion and Lifestyle Sales Consultant
David Jones Group
01.2003 - 01.2005
- Provided exceptional sales and customer service experience across international brand and lifestyle platforms.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases and demonstrated strong negotiation and closing sales techniques.
- Coordinate and developed targeted dynamic visual merchandising and created brand experience touchpoints through enhanced trend analysis and product knowledge to drive continuous sales.
- Trained and mentored new sales representatives.
- Increased sales by fostering strong relationships with clients and customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Jewellery Sales Representative
Zamels Group
01.1996 - 01.2003
- Provided exceptional sales and customer brand experience
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases and demonstrated strong negotiation and closing sales techniques.
- Coordinate and developed targeted dynamic visual merchandising and created luxury brand experience through enhanced trend analysis and product knowledge to drive continuous sales.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Brand/values champion
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Diploma of Human Resources - Business Managment & Human Resources
Tafe Adelaide
South Australia2015
Adv. Diploma of Fashion Design -
Melbourne School of Fashion
Skills
- Leadership coach and training
- Employee Relations/IR Management
- HRIS and data analysis
- Employee life cycle Management
- RTW Coordinator and WC advisor with proven experience liaising with governing bodies and legislative departments
- Developing and integrating policy & procedure, Performance management systems and payroll administration
- Optimizing Performance and engagement
- Experienced brand/culture & change management consultant
Accomplishments
- Documented and resolved complexed IR & WC claims which lead to overall reduction in premium impacting claims across three states/regions.
- Oversaw and Supervised team of 150 plus staff members across two states and 14 separate locations.
Certification
Adv Diploma of HR
Mental Health and First Aid qualified
RTW accredited
Timeline
Human Resources Business Partner
Cash Converters Pty Ltd
08.2017 - 11.2023
Operations Manager
House Of Percy
01.2016 - 01.2017
Human Resources / Operations Manager
Judells Group of Companies
01.2006 - 01.2017
Fashion and Lifestyle Sales Consultant
David Jones Group
01.2003 - 01.2005
Jewellery Sales Representative
Zamels Group
01.1996 - 01.2003
Diploma of Human Resources - Business Managment & Human Resources
Tafe Adelaide
Adv. Diploma of Fashion Design -
Melbourne School of Fashion
Similar Profiles
Elias ChahwanElias Chahwan
Area Manager at Cash Converters Pty LtdArea Manager at Cash Converters Pty Ltd
Teiria-Rose AaifouTeiria-Rose Aaifou
CUSTOMER SERVICE OFFICER at CASH CONVERTERS PTY LTDCUSTOMER SERVICE OFFICER at CASH CONVERTERS PTY LTD
Billy ChuBilly Chu
Customer Service Officer at Cash ConvertersCustomer Service Officer at Cash Converters