CHRISTOPHER BELL

Improve customer service experience at each venue and facilitate organic growth;

Set a clear mission and deploy strategies towards that mission;

Develop and implement service procedures, policies and standards;

Create engaged gaming staff across the Aus Pub Group;

Oversee customer service across all venues;

Take ownership of customer issues and follow problems through to resolution (assist management and staff to handle these situations correctly in accordance with the Director of Gaming);

Streamline gaming procedures (opening, closing, ordering, food offering and utilisation of the Global gaming system) with the end goal of a more efficient gaming service accross western Sydney;

Adhere to and manage approved budget for all venues;

Cash handling including banking and reconciliations with regard to food, beverage and gaming (ensuring variances are investigated and resolved in a timely manner);

Preparation and review of gaming reports across multiple venues);

Recruitment assistance involving the mentoring and development of gaming staff across Sydney by working with the licensee of each venue. This includes assisting with ensuring a nurturing environment where staff can excel through encouragement and empowerment;

Prepare and oversee staff rosters across multiple venues;

Assist and uphold the level of staff presentation within each venue;

Analyse statistics and offer support to the Director of Gaming with product development (including beta testing of the Digital Wallet system);

Control gaming resources including gaming compliance, food par levels, cleaning products etc.;

Ensure compliance with the Office of Liquor, Gaming and Racing (OLGAR);

Overseeing and opertion of TAB and Keno facilities;

Implementation and overseeing of COVID safe practices and prcedures;

Ensure OH&S compliance;

Marketing including analysis of mystery shops and circulation to the licensees;

Organisation and implementation of Entertainment (bands, bingo, raffles, trivia , loyalty promotions, memberships, );

Perform licensee duties as required;

Stocktake across all venues;

Overseeing of Bottleshop facilities (2);

Assist in management and daily running of accommodation at relevant venues (48 rooms);

Overseeing and co-ordination of Functions;

Sponsorship (liaison, negotiations etc.. ensure compliance with sponsorship terms);

Oversee multiple and varied kitchen operations at various venues.

Management of daily operation of multifaceted venue including large function functions, conferences and nightclub;

Payroll;

Responsible for achieving financial targets

Recruitment and staff training;

Cash handling, banking and weekly reconciliation across all areas (food, beverage, TAB, gaming, and Keno);

Creation and running of promotions;

Ensuring compliance with regard to liquor, gaming and other venue associated legislation.

Recruitment of students;

Conducting pre-enrollment screening and enrollment of students;

Training with respect to RSA, RCG and Diploma of Management;

Liaison with local educational supervisor and co-ordinator with regard to the delivery of training within the unit.