Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Schultz

Toowoomba,QLD

Summary

I have a strong interest in the optical industry and I am eager to gain a better understanding field. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. I am a motivated and solid team player with a positive and outgoing attitude.


Overview

3
3
years of professional experience

Work History

Customer Service Team Member

Big W
11.2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped a large volume every day with a positive attitude and focus on customer satisfaction.
  • Served as a reliable point of contact between customers and other departments, facilitating seamless communication across the organization.
  • Facilitated conflict resolution among team members leading to a more harmonious work environment improving overall productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Diploma of Business -

Aurora Training Institute
Toowoomba, QLD
05.2021

Queensland Certificate of Education -

St Mary's College
Toowoomba, QLD
11.2021

Skills

Customer Focus

Customer Service

Customer Inquiries

Stock management

Product Knowledge

Customer Relations

Team Development

Interpersonal Skills

Timeline

Customer Service Team Member

Big W
11.2021 - Current

Diploma of Business -

Aurora Training Institute

Queensland Certificate of Education -

St Mary's College

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Christopher Schultz