CHRISTOS GIORGIO
St Kilda,VIC
Summary
Service-oriented sales professional with extensive management experience focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Brisbane Shade And Shutters
Brisbane, QLD
11.2019 - 09.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
BUSINESS MANAGER - FINANCE & INSURANCE
OLDMAC MAZDA
01.2017 - 01.2018
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Designed strategies for improving the quality of services provided by the organization.
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Collaborated with other departments within the organization to coordinate project efforts.
- Facilitated communication between different teams within the organization through regular meetings.
- Prepared monthly financial statements for review by executive leadership team.
- Researched competitive landscape in order to develop strategic plans that would provide a competitive advantage over competitors.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Drove high performance by developing team members.
- Determined customer needs and calculated payment options based on consultative sales process.
- Provided feedback to improve strategies, programs and initiatives.
- Communicated client priorities, delivering presence and business objectives.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Worked closely with internal teams to deliver on high-profile, complex projects.
- Interpreted trends and other sales analysis data to assist senior management.
- Used variety of software packages to support sales functions.
- Utilized matrixed system to present customers with buying options, achieving targeted sales goals.
- Managed initiatives and resources to meet DCF and ROI targets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
BUSINESS MANAGER - FINANCE & INSURANCE
TRINITY AUTO GROUP PTY LTD
01.2013 - 01.2017
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Collaborated with other departments within the organization to coordinate project efforts.
- Facilitated communication between different teams within the organization through regular meetings.
- Prepared monthly financial statements for review by executive leadership team.
- Developed marketing plans for new products or services offered by the company.
- Researched competitive landscape in order to develop strategic plans that would provide a competitive advantage over competitors.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Drove high performance by developing team members.
- Determined customer needs and calculated payment options based on consultative sales process.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Translated customer needs into operational plan to fulfill projects with right resources.
- Created comprehensive onboarding processes and activities to acclimate new hires.
- Defined accountabilities and established performance objectives and metrics to execute strategy.
- Interpreted trends and other sales analysis data to assist senior management.
- Used variety of software packages to support sales functions.
- Responded promptly to needs of constituents, soliciting feedback to improve service.
- Synthesized customer and market information into summaries to build strategies for segments.
- Utilized matrixed system to present customers with buying options, achieving targeted sales goals.
- Managed initiatives and resources to meet DCF and ROI targets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
DIRECTOR - CONSTRUCTION TRADE
QUALITY QUICK PTY LTD
01.2009 - 01.2013
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with corporate standards.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Coordinated resources across departments to maximize productivity levels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Provided guidance on legal matters related to contracts or intellectual property rights.
- Served as a public spokesperson at industry events or conferences.
- Assessed employee performance against established benchmarks or targets.
- Implemented systems for tracking progress on key initiatives or projects.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Negotiated agreements with external partners such as contractors or consultants.
- Facilitated collaboration between teams by encouraging open communication channels.
- Recruited, hired and trained employees on operations and performance expectations.
- Cultivated and maintained relationships to promote positive work culture.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Guided and motivated staff to drive maximum performance.
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Built strong referral network to generate new business opportunities.
- Planned and implemented strategies to grow revenue.
- Researched and negotiated pricing to reduce cost of equipment and supplies.
- Implemented and prepared comprehensive business plans to expand business.
- Recommended corrective actions to conform to quality specifications.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
BUSINESS DEVELOPMENT MANAGER - MORTGAGE FINANCE
ASSET LENDING SOLUTIONS PTY LTD
01.2007 - 01.2009
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Researched target markets to understand the needs of current and potential customers.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Led programs to solve strategic growth questions for business.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Determined price schedules and discount rates.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Oversaw regional and local sales managers and staff.
- Gained market share in new sales performance through aggressive team training.
Education
ASSOCIATE DEGREE PHOTO JOURNALISM -
ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY (RMIT)
01.1984
YEAR 12 HSC -
ST JOHN'S COLLEGE
01.1983
Skills
- Account Management
- P&L Management
- Customer Relationship Management
- Operations Oversight
- Project Management
- Business Development
- Contract Negotiations
- Networking abilities
- Customer Relations
- Budgeting and cost control strategies
- Client Relations
- Multi-unit Operation Management
- Customer experiences
- Strategic Planning
- MRP and ERP systems
- Operations Management
- Staff Management
- Proficient in Various CRM Systems WIth Sound Computer Literacy
- Team Player
- Customer Retention
- Vendor Sourcing
- Sales Analysis
- Troubleshooting expertise
- Verbal and written communication
- Communication Skills
- Skilled negotiator
Activities
- Reading
- Photography
- Table tennis
- Jet skiing
- Playing guitar
Affiliations
- Reading
- Photography
- Playing Music
- Personal Growth And Development
- Motorcycles
- Table Tennis
- High Adrenalin Sports Or Activities
Accomplishments
- Highest Earning Business Manager In All Dealerships Employed In Role Of Business and Or Finance And Insurance Manager
- Integral Part Of Introducing 'Global Income' During Tenure At Trinity Auto Group Which Was Instrumental In Increasing Profit Margins In All Key Departments
- English Scholarships in Both Year 6 and Ten of During Academic Years
- Sole Student To Achieve One Hundred Percent Marks In English And Literature Exams On Completion Of Year 12
Certification
- Construction Induction Card
- Trained Operator Member Of Elevating Work Platform Association Of Australia Inc.
Languages
English
Native/ Bilingual
Greek
Professional
Timeline
General Manager
Brisbane Shade And Shutters
11.2019 - 09.2023
BUSINESS MANAGER - FINANCE & INSURANCE
OLDMAC MAZDA
01.2017 - 01.2018
BUSINESS MANAGER - FINANCE & INSURANCE
TRINITY AUTO GROUP PTY LTD
01.2013 - 01.2017
DIRECTOR - CONSTRUCTION TRADE
QUALITY QUICK PTY LTD
01.2009 - 01.2013
BUSINESS DEVELOPMENT MANAGER - MORTGAGE FINANCE
ASSET LENDING SOLUTIONS PTY LTD
01.2007 - 01.2009
ASSOCIATE DEGREE PHOTO JOURNALISM -
ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY (RMIT)
YEAR 12 HSC -
ST JOHN'S COLLEGE
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