Christos Kollias
Yagoona,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure level 2 Service Desk Technician position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Desk Engineer
Virtuelle Group Pty Ltd
01.2023 - Current
- Providing customer service support for partnering companies regarding software ,hardware and network troubleshooting.
- Handling customer's inquiries with patience and guiding them through troubleshooting processes.
- Responded to user operational issues with desktop computers, laptops and iPad devices to enable problem resolution.
- Responded to customer inquiries and provided technical assistance over phone and through tickets.
- Level 1/level 2 troubleshooting (Active Directory administration,Meraki Cloud,Azure portal and more).
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Technician
One World Rental
10.2022 - 01.2023
- Served as an IT technician covering events and providing on-site support for IT issues.
- Trained vendors on how operate terminals,iPads.
- Got experienced with working around Square software for festivals.
- Provided support for conferences,meaning that I was there installing printers,projectors and scanners for different types of conferences.
- Network installation on festivals and conferences.
- Performed back end procedures for Square.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
IT Help Desk Traineeship
The Smile Of The Child
03.2022 - 06.2022
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
Computer Maintenance Technician
Greek Army
03.2021 - 09.2021
- Troubleshooted basic tasks for military personnel.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
Education
Certification - Microsoft Azure Administrator
Microsoft Azure 104
Mirosoft04.2024
Certification - Microsoft Azure 900 (AZ-900)
Microsoft Certified: Azure Fundamentals
Microsoft08.2023
Statement of Attainment: - Cyber Security
TAFE NSW
TAFE Digital (self Paced)01.2022
Certificate of Proficiency in English - English Studies
THE UNIVERSITY OF MICHIGAN
Ann Arbor,Michigan-United States Of America05.2012
Skills
- Team player
- Willingness to learn and improve
- Networking (WAN,LAN,DHCP, IP addressing etc)
- Microsoft 365
- Active Directory and Group Policy
- Azure Portal (Entra ID,AKS, VM management etc)
- MDM
- Level 1/2 support
- Time- management
- Problem-solving skills
- Windows, macOS
- Software configuration
- Ticketing System
- Customer Service
Certification
Certifications in the following modules:
- Concepts of Information and Communication Technology (ICT) 31/03/2013
- Using the Computer and Managing Files 31/03/2013
- Spreadsheets 31/03/2013
- Using Databases 31/03/2013
- Presentation 31/03/2013
- Web Browsing and Communication 31/03/2013
- Word Processing 02/08/2009
The above mentioned modules form one solid certification called ECDL-Core.
Timeline
Service Desk Engineer
Virtuelle Group Pty Ltd
01.2023 - Current
IT Technician
One World Rental
10.2022 - 01.2023
IT Help Desk Traineeship
The Smile Of The Child
03.2022 - 06.2022
Computer Maintenance Technician
Greek Army
03.2021 - 09.2021
Certification - Microsoft Azure Administrator
Microsoft Azure 104
Certification - Microsoft Azure 900 (AZ-900)
Microsoft Certified: Azure Fundamentals
Statement of Attainment: - Cyber Security
TAFE NSW
Certificate of Proficiency in English - English Studies
THE UNIVERSITY OF MICHIGAN
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