Christy Black

Cabin Crew Member

Jetstar Airways

02.2004 - Current

Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
Followed company regulations and rules to promote safe environment for travellers and employees.
Assisted passengers with special needs, providing personalized care and support throughout the flight.
Ensured safety and comfort of customers onboard aircraft.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Answered passenger questions and provided solutions to issues arising during flights.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.