Christy Martin
Gold Coast,QLD
Summary
Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, merchandising and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
14
14
years of professional experience
Work History
Uber Driver
Uber
11.2024 - Current
- Navigated routes efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and safety standards through regular inspections.
- Communicated effectively with passengers to enhance their overall experience.
- Managed ride requests using rideshare application systems efficiently and accurately.
- Demonstrated strong customer service skills by addressing passenger inquiries promptly.
- Kept detailed records of daily rides, including mileage and customer feedback for review
- Offered insightful local recommendations, enhancing overall customer experience.
Store Manager
Smiggle
11.2021 - 11.2023
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and supported staff in product knowledge and customer service techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Oversaw visual merchandising standards, enhancing store presentation and appeal.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
The Reject Shop
01.2012 - 11.2021
- Conducted regular team meetings to communicate goals and performance expectations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale, opening and closing the store.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
High School Diploma -
Timaru Girls High School
Timaru, NZSkills
- Customer service
- Punctuality
- Customer engagement
- Time management
- Clean driving record
- Communication
- Stockroom management
- Dependable and reliable
- Inventory control
- Store maintenance
- Coaching and mentoring
- Merchandise strategizing
- Visual merchandising
- Store opening and closing
- Detail-oriented
- Hiring and training
- Decision-making
- Shrinkage control
- Profit and loss management
Timeline
Uber Driver
Uber
11.2024 - Current
Store Manager
Smiggle
11.2021 - 11.2023
Store Manager
The Reject Shop
01.2012 - 11.2021
High School Diploma -
Timaru Girls High School