Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Nguyen

Canlley Heights

Summary

Dynamic leader with proven expertise in staff training and development, and a strong focus on customer service from roles at SGC Courier and Beauty Stop/Krystal Nails & Beauty. Excelled in enhancing customer satisfaction and resolving disputes, demonstrating exceptional decision-making and problem-solving skills. Achieved a safe and professional work environment, fostering team engagement and motivation.

Overview

11
11
years of professional experience

Work History

Manager on Duty

SGC Courier
08.2016 - 10.2024
  • Trained employees in essential job functions.
  • Received, organised times and loactions for employees work.
  • Dealing directly with other companies for all problems occurred related to courier work. Solve problems, provide changes if needed.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintain and provide safety environments and transport for staff while on work duty.

Manager

Beauty Stop/ Krystal Nails & Beauty
04.2014 - 03.2023
  • Managed and motivated employees to be highly qualified, professional and engaged in work.
  • Maintained professional, organized, and safe environment and equipments for employees and clients.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, ensuring high quality of products and service provided.
  • Resolved staff conflicts by actively listen to the concerns, provide solution, where appropriate.

Education

Completing Diploma of Early Childhood Education

Brisbane- QLD
12-2024

Certificate III - Early Childhood Care And Education

Block Learning
2023

Diploma of Banking & Finance

Bankstown TAFE
Bankstown, NSW
12-2006

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency
  • Decision making
  • Problems solves
  • Provide care and support for staff and customers

Timeline

Manager on Duty

SGC Courier
08.2016 - 10.2024

Manager

Beauty Stop/ Krystal Nails & Beauty
04.2014 - 03.2023

Completing Diploma of Early Childhood Education

Brisbane- QLD

Certificate III - Early Childhood Care And Education

Block Learning

Diploma of Banking & Finance

Bankstown TAFE

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Christy Nguyen