Christy Seeger
Mount Evelyn,VIC
Summary
I am a self motivated, hard working professional who is process driven and learns new processes and procedures quickly.
I am well-versed in building productive relationships and have adept administration and organisation skills.
I pride myself on my strong communication and interpersonal skills as I have 20+ years experience in maintaining stakeholder/ customer satisfaction.
I am a bubbly, passionate individual who enjoys being a friendly, helpful and approachable face within my organisation.
Overview
14
14
years of professional experience
Work History
FOH Customer & Communications Officer
Yarra Ranges Council
Lilydale, VIC
06.2023 - Current
- Work collaboratively in a team environment and also independently to reach organisational goals.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered loyalty and advocacy.
- Adept in the use of system programs: YRConnect, Pathway and ECM.
Committee Member & Junior Soccer Club Volunteer
Lilydale Eagles Soccer Club
Mount Evelyn, VIC
01.2019 - Current
- Facilitated open communication among committee members, fostering an environment of trust and mutual respect.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Assisted in the year-on-year growth of the club from 25 members to 125+ members
- Contribute to the compliance of regulatory demands eg. Good Sport Policy, Child Safety Policy etc
- Enhanced committee efficiency by streamlining meeting agendas and optimizing decision-making processes.
Owner/ Manager/ Barber
Jackson Dean Barbers
Mount Evelyn, VIC
11.2019 - 01.2023
- Built and maintained positive and lasting rapport with customers through strong communication, consistent delivery and exceptional results.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed business budget planning and administration, financial reporting and lodgements.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Project Coordinator
Country Fire Authority, CFA
Burwood East, VIC
12.2011 - 11.2019
- Defined and directed project goals, objectives, milestones and risks for project completions ranging from $500,000 to $6M in budget.
- Developed and implemented project plans and budgets to ensure successful execution.
- Contributed to team goal-achievement by collaborating with stakeholders to develop customer service improvement initiatives.
- Reported regularly to managers on project budget, progress and technical issues.
- Created, prepared, and delivered reports to various departments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Processed daily purchase ordering, payment processing and financial reporting.
- Maintain bookkeeping software and automated processes to reduce errors.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Performed data gathering and research to support sourcing and cross-functional projects.
- Maintained open communication by scheduling regular meetings and providing updates on project status to stakeholders.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reviewed project materials and deliverables for adherence to methodologies and procedures.
- Maintained personnel records and updated internal databases to support document management.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Accounts Coordinator
Electrical Inspections Victoria
Kilsyth, VIC
08.2010 - 12.2011
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Facilitated weekly status reports, project documentation and client billing.
- Updated internal databases with account information to maintain concise, clear records.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Certificate IV Project Managment -
Swinburne University of Technology
Melbourne, VICPrince2 Foundations Accreditation -
Prince2
Melbourne, VICWritten Communications Master Class
Internal CFA CourseWorkplace Communication Accreditation
Internal CFA CourseCertificate IV Hairdressing
BIBA Academy
Fitzroy, VICSkills
- 10 year Project Management Experience
- Strong Communication and Interpersonal Skills
- Administration and Reporting
- Strong Customer Service Focus
- Adaptable and Flexible
- Friendly, Calm and Professional Under Pressure
- Problem-Solving Ability
Timeline
FOH Customer & Communications Officer
Yarra Ranges Council
06.2023 - Current
Owner/ Manager/ Barber
Jackson Dean Barbers
11.2019 - 01.2023
Committee Member & Junior Soccer Club Volunteer
Lilydale Eagles Soccer Club
01.2019 - Current
Project Coordinator
Country Fire Authority, CFA
12.2011 - 11.2019
Accounts Coordinator
Electrical Inspections Victoria
08.2010 - 12.2011
Certificate IV Project Managment -
Swinburne University of Technology
Prince2 Foundations Accreditation -
Prince2
Written Communications Master Class
Workplace Communication Accreditation
Certificate IV Hairdressing
BIBA Academy