Christyne Maran

As a Customer Relations Manager, I handle complaints referred to the bank by the Australian Financial Complaints Authority (AFCA). My role involves investigating issues with a focus on exceptional service and effective resolution. I collaborate with various business units to ensure timely and accurate responses, while ensuring compliance with ASIC standards. I identify systemic issues through analysis of customer feedback, providing valuable insights and recommendations. Additionally, I maintain clear communication with both customers and AFCA, keeping them informed on the progress of complaint cases and ensuring fair, well-informed outcomes.

As a Senior Lender at CBA, I provided customers with financial assistance and lending products, handling inbound calls in a dynamic office environment. I focused on building strong customer relationships by efficiently resolving inquiries and delivering accurate information using my investigative and analytical skills. I consistently met and exceeded performance targets while prioritising customer advocacy, risk management, and upholding company values. As the team’s former risk champion, I addressed risk issues, trained new agents, and managed complaint escalations. I also contributed to enhancing the training program.

A fast-paced retail environment focused on delivering exceptional customer service and satisfaction through personalised communication. Built strong customer relationships and supported business development with in-depth product knowledge. Skilled in Point of Sale (POS) operations, quick problem-solving, and resolving customer issues. Consistently punctual, well-presented, and self-motivated to exceed management expectations.

A fast-paced retail environment requiring strong teamwork and extensive product knowledge across departments. Improved customer satisfaction by addressing inquiries, offering solutions, and resolving issues promptly. Possessed in-depth knowledge of all store departments and maintained efficiency in a high-volume setting.

A professional office environment supporting a fast-fashion online brand. Consistently delivered reliable results by completing assigned tasks. Reviewed candidate documentation, including ID, references, and background checks, in line with hiring protocol. Collected and organised financial and employee data for reports and models. Confident in resolving customer inquiries via ticket system and proficient in Microsoft Excel.