Chritsibhorn Theeranuwat
Brisbane,QLD
Summary
As a seasoned Client Advisor at FENDI, I have consistently delivered exceptional customer experiences, driving sales growth through personalized service and strategic upselling. My expertise in luxury retail includes POS system proficiency, garment fittings, and fostering strong client relationships. A collaborative team player, I have contributed significantly to exceeding store performance goals while upholding the brand's high standards of excellence and exclusivity.
Overview
5
5
years of professional experience
Work History
Client Advisor
FENDI
Brisbane, Queensland
11.2023 - Current
- Advised clients on product features and benefits best suited for their individual needs.
- Assisted in the onboarding process for new clients by gathering information and providing guidance.
- Identified opportunities for cross-selling or upselling additional items.
- Skilled in engaging new clients, building trust, and fostering lasting relationships to encourage loyalty, and strengthen the connection between clients and FENDI.
- Responsible for managing stock transfers, including shipping outgoing inventory, and receiving incoming stock for the store.
- Responsible for overseeing store opening and closing procedures, including accurately preparing and submitting End-of-Day reports.
- Demonstrates strong teamwork skills by actively supporting colleagues to achieve sales goals, and ensure overall success.
Sales Associate (Casual)
FURLA
Brisbane, Queensland
12.2022 - 10.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Increased purchase amounts by cross-selling with similar products.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Customer Advisor
Ermenegildo Zegna
Phuket, Thailand
08.2019 - 11.2022
- Create relationship with Customers and provide luxury customer service experience by following ZEGNA Selling flow.
- Consults with customer to discover their needs and desires by exploring customer preferences.
- Leverage ZEGNA stories to support and enhance the selling ceremony, promote Made-to-Measure service as a part of selling.
- Create opportunities for customer to experience multiple products and total looks through demonstrating relevant yet Personalized mix and match options.
- Performance alteration measurements.
- Achieve individual and sales targets for the store.
- Ensure the store is always on par.
- Maintain the standards in both front and back of house, supported with inventory management and maintenance stockroom.
Education
Bachelor of Arts - International Business China
Prince of Songkla University
Phuket, Thailand05.2017
Graduate Diploma of Management
Charlton Brown
Gold Coast, QLDSkills
- Store Opening and Closing
- Customer Service
- Upselling Techniques
- POS System Operation
- Retail Store Operations
- Teamwork and Collaboration
- Garment Fittings
- Product Knowledge
- Staff Support
Languages
Thai
Native/ Bilingual
English
Professional
Chinese (Mandarin)
Professional
Timeline
Client Advisor
FENDI
11.2023 - Current
Sales Associate (Casual)
FURLA
12.2022 - 10.2023
Customer Advisor
Ermenegildo Zegna
08.2019 - 11.2022
Bachelor of Arts - International Business China
Prince of Songkla University
Graduate Diploma of Management
Charlton Brown
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