Chrysann Bellantoni
Northmead,NSW
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative - Enquiries and Customer Service (Chat Team)
Lidcombe TAFE NSW
06.2021 - Current
- Providing quality frontline customer service ensuring the provision of clear concise information to all external and internal customers to promote a positive and professional image
- Delivering an effective and timely referral service to provide a cohesive student support service at the learning location
- Delivering effective and timely processing of all student and administration functions including processing student entitlements, TAFE fees, TAFE card, exemption, and refund applications to ensure the provision of quality and seamless student service and compliance with legislative and financial requirements
- Undertaking accurate and timely entry of all data relating to student administration, course information customer enquiries to ensure the integrity of information retained for reporting analysis and governance requirements.
Reception/Kiosk Assistant (Seasonal - Casual)
Riverstone Swimming Centre (Blacktown City Council)
09.2014 - Current
- Attend staff meetings as required in the portrayal of nominated responsibilities
- To undertake cleaning duties as required and to provide a clean, safe, and inviting environment to the various user groups
- Cleaning includes, but is not limited to, change rooms, kiosk and office areas and surrounding environments
- Greet users to the facility, record their attendance and process monies accordingly
- Be responsible for adhering to cash receipting and banking procedure, particularly the safe management of all monies associated
- Answer all telephone enquiries with accurate and updated facility information in a professional and courteous manner.
IT Support Officer
Blacktown City Council
05.2020 - 07.2020
- Using Cherwell Service Management Ticketing system to log tickets and resolve issues
- Providing high level administrative support to Council's recruitment function
- Liaising with external recruitment services as required
- Assisting in the development, review, update and implementation of recruitment system documentation, processes, and procedures, including website and intranet content
- Assisting with general HR Administration tasks when required
- Attending to incoming requests and correspondence and refer to appropriate personnel
- Providing professional advice and timely replies to client enquiries
- Managing records in accordance with Council's Record Management Procedures
- Maintaining various information resources e.g., publications, directories etc
- Actioning all enquires, correspondence and documentation appropriately
- Undertaking research assignments and special projects as directed
- Other duties as directed consistent with the operations of Council.
IT Support Analyst (Call Centre)
eHealth NSW Government
10.2018 - 01.2020
- Resetting user passwords
- Resolving printer issues
- Downloading applications on user's computer remotely through software centre
- Setting up accounts for users
- Troubleshooting new issues and resolving in a given timeframe
- Assisting with Payroll queries
- Remotely mapping shared drive on user's computer
- Creating knowledge-based articles on how to resolve issues
- Using Service now ticketing system to log tickets
- Providing Customer Service and support users to resolve incidents
- Manage priorities between inbound calls and queue management within the enterprise ticketing system
- Provision accounts and access in line with security and approval processes within eHealth
- Clearly and accurately document Statewide Service Desk activities
- Contribute to organisational learning by identifying areas where existing documentation can be updated/created for the Statewide Service Desk knowledge base
- Participate in regular performance meetings and training activities
- Complete individual Statewide Service Desk learning plan focusing on attaining customer certifications and foundational skills.
Education
Diploma of IT Project Management -
Australian Vocational Training Institute
06.2021
Bachelor of Business Information Systems -
Australian Institute of Higher Education
08.2017
Certificate IV Business Administration -
TAFE Ultimo
06.2015
Diploma of Business Administration -
TAFE Ultimo
06.2015
Advanced Diploma of Business Administration -
TAFE Ultimo
06.2015
Certificate III Aged Care and Disability -
Applied Aged Care
07.2014
Certificate IV in Aged Care and Disability -
Applied Aged Care
07.2014
Certification
- 03/2024, TAFE PLUS Statement in Customer Service, TAFE NSW
- 08/2021, Cultural Competence Program, Royal Life Saving Australia
- 08/2021, All About Allergens 2020 Online training for food services, Food Allergy Awareness
- 05/2020, First Aid Course, Australian Training Institute
- 07/2015, Work Placement, The Willows Private Nursing home (Ashfield)
- 11/2015, Barista Training, TAFE Ultimo
- 12/2015, Volunteer, Council of International Students of Australia
References
- Andrew Vaulin, 0424570234, andrewvaulin@hotmail.com, Duty Manager – Riverstone Pools
- Margaret Fell, 0425329907, margaret.fell@blacktown.nsw.gov.au, Duty Manager – Riverstone Pools
Timeline
Customer Service Representative - Enquiries and Customer Service (Chat Team)
Lidcombe TAFE NSW
06.2021 - Current
IT Support Officer
Blacktown City Council
05.2020 - 07.2020
IT Support Analyst (Call Centre)
eHealth NSW Government
10.2018 - 01.2020
Reception/Kiosk Assistant (Seasonal - Casual)
Riverstone Swimming Centre (Blacktown City Council)
09.2014 - Current
Diploma of IT Project Management -
Australian Vocational Training Institute
Bachelor of Business Information Systems -
Australian Institute of Higher Education
Certificate IV Business Administration -
TAFE Ultimo
Diploma of Business Administration -
TAFE Ultimo
Advanced Diploma of Business Administration -
TAFE Ultimo
Certificate III Aged Care and Disability -
Applied Aged Care
Certificate IV in Aged Care and Disability -
Applied Aged Care