Summary
Overview
Work History
Skills
Languages
Timeline
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Chryssa Koukouvas

Darwin,NT

Summary

Professional in venue management, equipped to drive operational excellence and enhance guest experiences. Proven track record in coordinating events, managing staff, and optimizing venue operations. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, customer service, and conflict resolution, ensuring seamless operational execution and high client satisfaction.

Overview

2026
2026
years of professional experience

Work History

Venue Manger

Kingpin
Darwin, NT
10.2024 - 12.2024
  • Developed annual budgets for venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
  • Maximized cost-effectiveness by complying with budget, labour and revenue benchmarks.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Venue Manager

Kingpin
05.2024 - Current
  • Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
  • Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
  • Implemented cost-saving measures, effectively managing budgets without compromising on quality or service standards.
  • Managed venue schedules and timesheets, ensuring optimal utilization of hours and resources.
  • Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback for professional development.
  • In charge of the weekly and monthly audits of multiple departments.
  • Conducted weekly head of department meetings, addressing targets, budgets and challenges.

Social Media Manager

Kingpin
04.2023 - Current
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Coordinated with marketing team to align social media strategy with overall marketing objectives.

Party & Events Coordinator

Kingpin
Darwin, Northern Territory
  • Boosted repeat business by delivering memorable parties that exceeded guest expectations through exceptional attention to detail and clear communication.
  • Generated increased revenue through upselling additional services or upgrades when appropriate based on guest preferences.
  • Coordinated schedules and timelines for events and parties.
  • Managed party & event team schedules, ensuring adequate coverage for all aspects of the party while maintaining a smooth flow throughout the event.
  • Delivered timely communication updates regarding any changes or potential issues related to their upcoming events/parties, keeping guests informed throughout the planning stages.

Manager

Kingpin
Darwin, Northern Territory
10.2023 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and guests.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Guest Service Attendant

Kingpin
Darwin, NT
03.2023 - 09.2023
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Served as a knowledgeable resource for visitors seeking information about local points of interest.
  • Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
  • Supported front desk operations by efficiently handling phone calls, emails, and walk-in guests.
  • Managed reservations system effectively, reducing overbooking incidents and maximizing occupancy rates.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.

Bar Attendant

Kingpin
03.2023 - 09.2023
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other team members to provide seamless service during high-volume periods.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for guests.

Party/ Event Host

Kingpin
09.2022 - 03.2023
  • Enhanced guest experiences by organizing and executing engaging birthday party activities.
  • Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
  • Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
  • Maintained high standards of cleanliness and safety within the party area.
  • Maintained party areas during busy events for as many as 80 guests.
  • Mentored junior staff members in effective event management techniques, fostering a collaborative work environment that led to stronger team performance.

Skills

  • Team management
  • Strong leadership
  • Written and verbal communication
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Interpersonal skills
  • Active listening

Languages

Greek
Native or Bilingual

Timeline

Venue Manger

Kingpin
10.2024 - 12.2024

Assistant Venue Manager

Kingpin
05.2024 - Current

Manager

Kingpin
10.2023 - 04.2024

Social Media Manager

Kingpin
04.2023 - Current

Guest Service Attendant

Kingpin
03.2023 - 09.2023

Bar Attendant

Kingpin
03.2023 - 09.2023

Party/ Event Host

Kingpin
09.2022 - 03.2023

Party & Events Coordinator

Kingpin

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Chryssa Koukouvas