Overview
Work History
Education
Skills
References
Timeline
Generic

Chrystal Magri

Lalor,VIC

Overview

16
16
years of professional experience

Work History

People & Culture Officer (generalist)

KIDS FIRST AUSTRALIA
11.2022 - Current
  • Provide timely day-to-day HR advice and support to employees for recruitment, on-boarding, orientation, the performance processes and off-boarding
  • Handle all administrative tasks for employee lifecycle activities including entering data into HR information systems with accuracy and to maintain compliance
  • Participate in continual improvement of policies, procedures and processes to improve efficiency of the HR function and enhance the employee experience
  • Provide guidance and interpretation of policies, procedures and processes to all employees whilst keeping up to date with federal and state employment law and compliance changes
  • Drive the recruitment and selection process; developing job advertisements and Position Descriptions, maintaining the recruitment system, assisting with candidate interviews as required and support the Hiring Manager
  • Manage the end-to-end onboarding and off boarding processes including documentation, employee probity checks and exit interviews
  • Ensure the efficient and accuracy of data, information and maintenance on all HR systems and produce HR reports for relevant stakeholders where required
  • Manage and support new employees during their orientation process to ensure a smooth transition into the organization
  • Participate in identifying learning and development needs across the organisation
  • Act as a trusted advisor to employees and managers on HR-related issues
  • Manage employee relations matters with fairness, empathy, and professionalism and escalation where required
  • Assist in the implementation of learning initiatives to enhance employee skills and capabilities with the delivery of recruitment training as well as other Learning Labs for staff
  • Promote a positive and inclusive workplace culture through various initiatives and activities

Employment Consultant

SARINA RUSSO JOB ACCESS
11.2020 - 11.2022
  • Administration duties including use of Government computer systems.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Proofread and edited clients' resumes to improve interview chances.
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Reviewed, tracked and coordinated employment referrals.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
  • Managed caseloads of up to 40 monthly clients in search of gainful employment.
  • Exemplified excellent communication skills when liaising between hiring managers and candidates ensuring a smooth hiring process.
  • Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
  • Utilized a strengths-based approach when advising clients on career options allowing them to capitalize on their unique skill sets in the job market.
  • Maintained up-to-date knowledge of labor market trends to provide accurate information on potential growth industries or occupations in demand.

Tier 2 Customer Contact Service Officer

SERCO
03.2020 - 11.2020
  • Contracted to work for a Government Department
  • Delivery on behalf of Services Australia to Jobseeker customer service phone line during COVID19
  • Met monthly KPI Targets
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues
  • Maintained accurate records and full compliance with government regulations and agency guidelines
  • Facilitated communication between clients and internal teams to address concerns promptly and effectively

Customer Service Manager & Personal Assistant

HARVEY NORMAN Bedding
06.2008 - 03.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to Franchisee.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Kept accurate records to document customer service actions and discussions.

Education

Cert IV in Employment Services -

Sarina Russo Institute
06.2022

Bachelor of Business - Human Resources

Australian Catholic University
Melbourne, VIC
03.2020

Completion of Year 12 -

Academy of Mary Immaculate
Fitzroy, VIC
12.2007

Skills

  • Ability to work autonomously and make judgement calls to achieve required operational Human Resource outcomes
  • Demonstrated capacity to implement and maintain employee experience processes
  • Highly effective interpersonal and communication skills, analytical and conceptual capabilities
  • Strong organizational skills and the ability to set priorities within the context of competing demands
  • Strong digital and administration skills
  • Positive and ‘can do’ attitude
  • Team Player
  • Excellent relationship building, business development and marketing skills

References

Available on Request.

Timeline

People & Culture Officer (generalist)

KIDS FIRST AUSTRALIA
11.2022 - Current

Employment Consultant

SARINA RUSSO JOB ACCESS
11.2020 - 11.2022

Tier 2 Customer Contact Service Officer

SERCO
03.2020 - 11.2020

Customer Service Manager & Personal Assistant

HARVEY NORMAN Bedding
06.2008 - 03.2020

Cert IV in Employment Services -

Sarina Russo Institute

Bachelor of Business - Human Resources

Australian Catholic University

Completion of Year 12 -

Academy of Mary Immaculate

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Chrystal Magri