Chrystina Stanford
Conder,ACT
Summary
Dynamic leader with a proven track record at Canberra Rape Crisis Centre Inc, excelling in strategic partnerships and organizational leadership. Spearheaded initiatives boosting operational efficiency and fostering a culture of ethical leadership and innovation. Skilled in risk management and transformative leadership, achieving substantial business growth and enhancing stakeholder relations.
Overview
26
26
years of professional experience
Work History
Chief Executive Officer
Canberra Rape Crisis Centre Inc
2011.03 - 2024.07
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
- Improved operational efficiency by redesigning internal processes and implementing cutting-edge technology solutions.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed and executed comprehensive marketing campaigns, driving significant growth in customer base.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation as an ethical business leader within the community.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Implemented strong financial controls, ensuring accurate reporting and solid decision-making capabilities.
- Established key strategic partnerships with industry leaders to enhance business development opportunities.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
Service Director
Canberra Rape Crisis Centre Inc
2009.03 - 2011.01
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
- Launched targeted marketing campaigns that increased brand awareness, attracting new clients and retaining existing ones.
- Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
- Provided leadership, guidance and support to staff members.
- Collaborated with community members to develop and implement service initiatives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
- Developed and implemented training programs for staff.
Coordinator
Dympna House Inc
2000.04 - 2008.09
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Counsellor
Full Stop Australia(NSW Rape Crisis Centre)
1998.10 - 2007.04
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
Education
Bachelor of Human Resource Management(Business) - Business Management
La Trobe University
Melbourne, VIC05.2027
Diploma - Community Work
CIT
Canberra, ACT07.1996
Advanced Diploma - Drug And Alcohol
CIT Canberra
Canberra, ACT07.1996
Skills
- Organizational Leadership
- Executive Leadership
- Risk Management
- Staff Management
- Operational leadership
- Strategic Planning
- Organizational Growth
- Project Management
- Strategic Visioning
- Operating Budgets
- Ethical Leadership
- Administrative Leadership
- Business Administration
- Operational Efficiency
- Public relations
- Process Improvements
- Financial Management
- Relationship Management
- Operational Oversight
- Revenue Generation
- Negotiation
- Strategic Partnerships
- Business Planning
- Data-driven decision-making
- Policy Development
- Human Resources Management
- Sustainability Initiatives
- Stakeholder Relations
- Contract Management
- Change Management
- Program Leadership
- Crisis Management
- Operational Excellence
- Innovative and Visionary
- Strategic business planning
- Relationship and Team Building
- Leadership and People Development
- Transformative leadership
- Goal Setting
- Client Engagement
- Annual Planning
- Management Team Leadership
- Stakeholder Management
- Policies and Procedures
- Operations Oversight
Timeline
Chief Executive Officer
Canberra Rape Crisis Centre Inc
2011.03 - 2024.07
Service Director
Canberra Rape Crisis Centre Inc
2009.03 - 2011.01
Coordinator
Dympna House Inc
2000.04 - 2008.09
Counsellor
Full Stop Australia(NSW Rape Crisis Centre)
1998.10 - 2007.04
Bachelor of Human Resource Management(Business) - Business Management
La Trobe University
Diploma - Community Work
CIT
Advanced Diploma - Drug And Alcohol
CIT Canberra
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