Chrystle Hay
Perth,WA
Summary
Highly experienced senior leader with extensive experience in strategy, finance, large scale digital transformation/consulting, governance, business improvement, project management and delivering positive business outcomes.
Overview
26
26
years of professional experience
Work History
Chief Financial Officer
Department of Planning, Land & Heritage
10.2023 - Current
- Support the business with Strategic and Operational Planning
- Manages the budgets and financial management of 4 entities
- Guiding initiatives towards Net Zero
- Leads the Finance, Operations, Financial Systems, Budgeting, Management Accounting, Procurement, Accommodation and Fleet functions.
Director
Deloitte Consulting
08.2018 - 08.2023
- Advising clients on various issues primarily relating to business improvement, digital transformation, data governance, analytics and optimised operating models
- Managing client engagements to solve clients’ complex problems
- Recruitment, coaching and mentoring junior talent
- Contributing to the practice via building initiatives, responding to tenders, and other activities
- Managed teams of various backgrounds and sizes from 2 - 20.
Assistant Director Financial Governance
Department of Justice
12.2015 - 08.2018
- Responsible for leading, managing and improving the Financial Governance branch (over 35 staff from diverse backgrounds)
- Managed all the Department’s financial systems (ERP & Budgeting and Planning systems)
- Monitored financial accounting frameworks within a governance/risk context, ensuring financial processes, policies and procedures complied with statutory obligations
- Led business process redesign and financial analysis initiatives
- Engaged widely with both internal and external stakeholders to gain their buy-in.
Manager Finance and Reporting
Department of Housing
09.2015 - 11.2015
- Introduced dashboard reporting and a suite of new management reports
- Improved the management of housing infrastructure (planning and maintenance)
- Business representative on new ERP project
- Developed and embedded sound internal control and governance frameworks
- Managed the Department’s housing maintenance budget of over $500m
- Led a multidisciplinary team of over 15 staff and managed various housing maintenance contracts.
Budgeting Services Manager
Department of Planning
03.2014 - 06.2015
- Managed budgets for the Department of Planning ($200m) and the WA Planning Commission ($100m)
- Provided budgeting and management reporting information and advice to the Executive and Board
- Redesigned new management reports to incorporate whole-of-business performance reporting which was adopted by the Executive Management Committee
- Led a team of over 10 budgeting staff.
Strategic Advisor
Western Power
01.2007 - 02.2014
- Strategy development, business planning support and facilitation for Executive and Board
- Financial and strategic business partner providing business trend analysis and insights, to support decision-making and strategic plans
- Developed strategic initiatives (including various sustainability projects) that delivered a significant increase in profit, lowered operating expenditure and delivered a $1.5B annual works program
- Managed the Western Power annual budget in excess of $1.5B as well as supported divisional budgeting, forecasting, and reporting
- Introduced the Balanced Scorecard methodology to the business and aligned it across systems and processes to deliver improvement
- Managed divisional business planning and budgeting to meet cycle times and support the process
- Managing risk register and compliance
- Portfolio/Program manager leading reporting, governance, and risk across strategic initiatives, including sustainability projects
- Developed and maintained 10-year financial models and forecast
- Lead Corporate Responsibility (Sustainability) Index initiative and won Best New Company award.
Manager
Stamfords (mid-tier accounting firm)
07.2006 - 01.2007
- Audit manager for internal and external audits
- Clients include the Department of Water, Department of Education Services, Department of Aboriginal Affairs, Department of Culture and Arts, East Perth Redevelopment Authority, Subiaco Redevelopment Authority
- Risk management and business improvement consulting to public and private sectors
- Led various project teams of auditors ranging from 2-10 staff.
Senior Management Accountant
Verve Energy
10.2000 - 07.2006
- Managed the budget (over $1b) and management reporting functions for Board and Executive
- Negotiated Service Level Agreements for ICT contracts
- Developed business cases, scenario planning, forecasting and modelling tools for the business
- Developed various financial policies and guidelines for business improvement and sound governance
- Led the Management Accounting team of 7 staff.
Manager Financial Analysis
Water and Rivers Commission
09.1998 - 09.2000
- Managed business planning and budgeting for the Commission and Swan River Trust ($100m)
- Produce monthly management reports
- Managing the finance function and service delivery
- Liaison with key stakeholders including Treasury
- Led the Financial Analysis team of 8 staff.
Senior Financial Analyst
Treasury Department
01.1998 - 09.1998
- Reviewed Strategic Development Plans and Statement of Corporate Intent of portfolio agencies
- Drafted strategic and financial advice relating to GTE agencies for stakeholders, including Minister
- Policy development, research, and analysis.
Education
Professional Scrum Master -
Scrum
01-2022
Certified Practicing Accountant -
CPA Australia
01-2010
Master of Accounting -
University of Western Australia
01-1994
Bachelor of Commerce -
Murdoch University
01-1991
Skills
- Leadership and Management
- Shaping and Managing Strategy
- Achieves Results
- Builds Productive Relationships and Communicates Effectively
- Effective Collaborator
Accomplishments
- Developed strategic plans and initiatives which delivered significant increase in profit and Customer Focus
- Developed a new corporate scorecard (high-level KPIs) for the business that improved performance and achievement of outcomes
- Re-engineered budget and business processes which gained efficiencies and reduced cycle times whilst better aligned with the requirements of stakeholders.
- Implemented WA Public Sector’s first Cloud ERP and Planning and Budgeting projects
- Delivered large-scale transformation on time and under budget with positive outcomes
- Implemented customer initiatives that improved customer experience and satisfaction index
- Assisted in the development of strategies that lowered operating expenditure in excess of $30m
- Drafted numerous successful new funding proposals/business cases
- Assisted in the development of business plans that successful delivery of over $1.5b works program
- Experience delivering sustainability initiatives that achieved Best New Company under the Corporate Responsibility Index
Professional Development
- Agile Project Management
- Facilitators skills
- Lean Six Sigma
- Key Performance Indicators
- Staff Recruitment and Selection
- Occupational Safety and Health
Timeline
Chief Financial Officer
Department of Planning, Land & Heritage
10.2023 - Current
Director
Deloitte Consulting
08.2018 - 08.2023
Assistant Director Financial Governance
Department of Justice
12.2015 - 08.2018
Manager Finance and Reporting
Department of Housing
09.2015 - 11.2015
Budgeting Services Manager
Department of Planning
03.2014 - 06.2015
Strategic Advisor
Western Power
01.2007 - 02.2014
Manager
Stamfords (mid-tier accounting firm)
07.2006 - 01.2007
Senior Management Accountant
Verve Energy
10.2000 - 07.2006
Manager Financial Analysis
Water and Rivers Commission
09.1998 - 09.2000
Senior Financial Analyst
Treasury Department
01.1998 - 09.1998
Professional Scrum Master -
Scrum
Certified Practicing Accountant -
CPA Australia
Master of Accounting -
University of Western Australia
Bachelor of Commerce -
Murdoch University
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