CHU-YING LIU
Melbourne,VIC
Summary
I'll choose to study in Australia because I want to be able to learn in school and also use it in my life. At the same time, I can have more opportunities to talk and listen to people from other countries and also improve my grammar and vocabulary beyond just textbooks.
My long-term professional and personal goal is to have a job in the service industries. I also expect that my English ability will be good enough to solve the problems of tourists from different countries in Taiwan. Effective communication with customers is crucial, so I want to be able to read English well.
Overview
4
4
years of professional experience
Work History
Front Desk Executive
Columbia English Cram School
01.2020 - 06.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
Front Desk Receptionist
Grand View Resort Beitou Hotel
07.2021 - 08.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled payments and maintained sales and payments records accurately.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Senior Staff Member
GONG CHA Tea
01.2023 - Current
- Conducted inventory analysis to determine optimal stock levels.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Answered product questions and assisted customers in selection and checkout.
Education
Bachelor of Arts - English
Aletheia University
New Taipei City, Taiwan01.2018
Skills
- Customer Service
- Team Leadership
- Staff Management
- Issue handling
- Stock replenishment
Languages
Korean
Professional Working
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Timeline
Senior Staff Member
GONG CHA Tea
01.2023 - Current
Front Desk Receptionist
Grand View Resort Beitou Hotel
07.2021 - 08.2022
Front Desk Executive
Columbia English Cram School
01.2020 - 06.2021
Bachelor of Arts - English
Aletheia University
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