Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Acting Manager/Shift Supervisor
IZYCOM Consults Limited Abuja.
08.2024 - 06.2025
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Trained new employees and delegated daily tasks and responsibilities.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Maintained client-focused projects through thorough research and strategic input.
Collaborated on detailed reports and presentations for key stakeholders.
Provided Python programming tutorials that simplified complex coding concepts—leading to a 90% student pass rate in internal assessments.
Coordinated team activities and ensured smooth daily operations.
Demonstrating initiative, accountability, and effective leadership in a dynamic work environment.
Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Asst. Project Manager
Nile University of Nigeria
01.2021 - 01.2025
As the Assistant Project Manager for the development of STUDYAI, a web-based educational platform, I played a pivotal role in coordinating my team, streamlining project timelines, and ensuring clear communication between developers and stakeholders.
I contributed to the planning and execution phases by assisting in feature prioritization and monitoring and controlling the progress.
My involvement helped maintain alignment with our requirements and project goals, while also supporting the successful delivery of key milestones under tight academic deadlines.
Assistant Project Manager
Nile University
05.2023 - 07.2024
Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Developed and maintained project documentation for reliable records.
Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
Generated weekly and monthly status reports for helpful progress tracking.
Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
Monitored and tracked project metrics and collected data to share with project members.
Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
Supported timely project delivery by proactively identifying risks and developing mitigation plans.
Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.
Led development of project plans, achieving milestones through strategic planning and organization.
During my time at IZYCOM Consults Limited, I held multiple roles including Student Intern, Python Tutor, Acting Manager, and Supervisor.
I contributed to client-focused projects through thorough research and strategic input, collaborated on detailed reports and presentations for key stakeholders, and provided Python programming tutorials that simplified complex coding concepts—leading to a 90% student pass rate in internal assessments.
In the absence of the CEO, I oversaw office workflows, coordinated team activities, and ensured smooth daily operations, demonstrating initiative, accountability, and effective leadership in a dynamic work environment.
Education
Bachelor of Science - Computing Software Engineering
Government and Business Relation Officer at ACE Energy and Power Consults LimitedGovernment and Business Relation Officer at ACE Energy and Power Consults Limited