Summary
Overview
Work History
Skills
Accomplishments
TRAINING AND OTHER
Timeline
Generic

Chuleeporn Jai-erb

Melbourne,Victoria

Summary

During my time in Australia, I have gained valuable experience in the hospitality industry. Currently, I hold the position of Food and Beverage Department Supervisor at Movenpick Hotel. In this role, I collaborate closely with the manager to oversee operations in the café, bar, and restaurant. My responsibilities encompass various tasks such as managing inventory, creating staff schedules, and compiling daily sales reports. Furthermore, I am actively involved in training and motivating team members to maintain high standards of service. Prior to my current position, I served as a Café and Restaurant Manager at Perkup Café. I am adaptable regarding work schedules and am readily available for interviews or any further inquiries via text or phone call.

Overview

7
7
years of professional experience

Work History

FOOD AND BEVERAGE SUPERVIOR

MOVENPICK HOTEL
Melbourne, VIC
02.2021 - Current
  • Ensure efficient, friendly and professional beverage service is provided to all guests
  • Set up systems to protect and maintain control of bar service equipment, correctly recording breakages and carry our regular stock takes
  • Ensure all beverages are prepared according to standard recipes and maintain beverage cost at the percentage detailed in the budget or as instructed by the Restaurant and Bar Manager
  • Set up and maintain a weekly cleaning schedule for the bar area to achieve the highest possible hygiene and cleaning standards
  • Ensure team members are competent in beverage and wine list knowledge, are aware of current promotions and are able to maximize sales to guests
  • Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted
  • Maintain back of house and cellars to a high standard
  • Ensure stock rotation is applied when storing deliveries and that the correct storage method is applied to each product
  • Assist with preparation of rosters, ensuring that suitable and cost-effective employee levels are maintained at all times. Rosters to be authorized by appropriate department head.

MANAGER

PERKUP CAFÉ AND BURGER BAR
Melbourne, VIC
01.2018 - 01.2021
  • Budgeting food and beverage consumption on a monthly basis
  • Ensure efficient, friendly and professional beverage service is provided to all customers
  • Ensuring quality control
  • Assess the level of customer satisfaction, and resolve customer complaints about food quality and/or service
  • Monitor actions of staff and customers to ensure that health and safety standards are complied with
  • Devise and monitor an inventory system
  • Meet with sales representatives to order supplies for front of house and beverages
  • Arrange for maintenance and prepare of equipment and other services as required
  • Training staff on a regular basis to ensure up to date knowledge of menu items, customer service, etc
  • Ensuring stock levels are appropriately managed and priced in line with the budgetary requirements of the business as set by the restaurant Director
  • Prepare end of day report, and complete restaurant banking
  • Rostering front and back of house staff to a rotating fortnightly roster
  • Planning the menus in consultation with the Director and the owner chef that is appropriate for the demographics of the location and price items based on a cost analysis (both weekly specials and functions)
  • Planning and organizing the various functions held at the Restaurant (including staff resourcing and staff management)
  • Promote and market the establishment to local businesses and residents
  • Be responsible to meet with Health Inspectors and prioritize any amendments that may be needed
  • Follow up on staff training and instruct individual staff members on areas needing improvement

ASSISTANT MANAGER

PERKUP CAFÉ AND BURGER BAR
Melbourne, VIC
05.2017 - 12.2017
  • Assist in budgeting food and beverage consumption on a monthly basis
  • Assess the level of customer satisfaction, and resolve customer complaints about food quality and/or service
  • Assist in training staff on a regular basis to ensure up to date knowledge of menu items, customer service, etc
  • Assist in rostering front and back of house staff to a rotating fortnightly roster
  • Assist in planning the menus in consultation with the restaurant manager and the owner chef that is appropriate for the demographics of the location and price items based on a cost analysis (both weekly specials and functions)
  • Assist in planning and organizing the various functions held at the Restaurant (including staff resourcing and staff management)
  • Be responsible for service during operational hours, including taking orders, bill preparation, etc

Skills

  • Staff Leadership
  • Inventory Management
  • Customer Service
  • Relationship Building
  • Attention to Detail
  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent Communication
  • Service Quality Standards Evaluation

Accomplishments

  • EMPLOYEE OF THE MONTH -MOVENPICK HOTEL (MAY2022/APRIL 2023)
  • CANIDATE OF EMPLOYEE OF THE YEAR- MOVENPICK HOTEL (2022/2023)

TRAINING AND OTHER

  • Work health and safety (WHS) committee - Movenpick Hotel on Spensor
  • First aid
  • Food safety Supervisor
  • Responsible Service of Alcohol Victoria (RSA)

Timeline

FOOD AND BEVERAGE SUPERVIOR

MOVENPICK HOTEL
02.2021 - Current

MANAGER

PERKUP CAFÉ AND BURGER BAR
01.2018 - 01.2021

ASSISTANT MANAGER

PERKUP CAFÉ AND BURGER BAR
05.2017 - 12.2017
Chuleeporn Jai-erb