During my time in Australia, I have gained valuable experience in the hospitality industry.
Currently, I hold the position of Food and Beverage Department Supervisor at Movenpick Hotel. In this role,
I collaborate closely with the manager to oversee operations in the café, bar, and restaurant. My
responsibilities encompass various tasks such as managing inventory, creating staff schedules, and
compiling daily sales reports. Furthermore, I am actively involved in training and motivating team members
to maintain high standards of service. Prior to my current position, I served as a Café and Restaurant
Manager at Perkup Café. I am adaptable regarding work schedules and am readily available for interviews
or any further inquiries via text or phone call.
Overview
7
7
years of professional experience
Work History
FOOD AND BEVERAGE SUPERVIOR
MOVENPICK HOTEL
Melbourne, VIC
02.2021 - Current
Ensure efficient, friendly and professional beverage service is provided to all guests
Set up systems to protect and maintain control of bar service equipment, correctly recording breakages and carry our regular stock takes
Ensure all beverages are prepared according to standard recipes and maintain beverage cost at the percentage detailed in the budget or as instructed by the Restaurant and Bar Manager
Set up and maintain a weekly cleaning schedule for the bar area to achieve the highest possible hygiene and cleaning standards
Ensure team members are competent in beverage and wine list knowledge, are aware of current promotions and are able to maximize sales to guests
Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted
Maintain back of house and cellars to a high standard
Ensure stock rotation is applied when storing deliveries and that the correct storage method is applied to each product
Assist with preparation of rosters, ensuring that suitable and cost-effective employee levels are maintained at all times. Rosters to be authorized by appropriate department head.
MANAGER
PERKUP CAFÉ AND BURGER BAR
Melbourne, VIC
01.2018 - 01.2021
Budgeting food and beverage consumption on a monthly basis
Ensure efficient, friendly and professional beverage service is provided to all customers
Ensuring quality control
Assess the level of customer satisfaction, and resolve customer complaints about food quality and/or service
Monitor actions of staff and customers to ensure that health and safety standards are complied with
Devise and monitor an inventory system
Meet with sales representatives to order supplies for front of house and beverages
Arrange for maintenance and prepare of equipment and other services as required
Training staff on a regular basis to ensure up to date knowledge of menu items, customer service, etc
Ensuring stock levels are appropriately managed and priced in line with the budgetary requirements of the business as set by the restaurant Director
Prepare end of day report, and complete restaurant banking
Rostering front and back of house staff to a rotating fortnightly roster
Planning the menus in consultation with the Director and the owner chef that is appropriate for the demographics of the location and price items based on a cost analysis (both weekly specials and functions)
Planning and organizing the various functions held at the Restaurant (including staff resourcing and staff management)
Promote and market the establishment to local businesses and residents
Be responsible to meet with Health Inspectors and prioritize any amendments that may be needed
Follow up on staff training and instruct individual staff members on areas needing improvement
ASSISTANT MANAGER
PERKUP CAFÉ AND BURGER BAR
Melbourne, VIC
05.2017 - 12.2017
Assist in budgeting food and beverage consumption on a monthly basis
Assess the level of customer satisfaction, and resolve customer complaints about food quality and/or service
Assist in training staff on a regular basis to ensure up to date knowledge of menu items, customer service, etc
Assist in rostering front and back of house staff to a rotating fortnightly roster
Assist in planning the menus in consultation with the restaurant manager and the owner chef that is appropriate for the demographics of the location and price items based on a cost analysis (both weekly specials and functions)
Assist in planning and organizing the various functions held at the Restaurant (including staff resourcing and staff management)
Be responsible for service during operational hours, including taking orders, bill preparation, etc
Skills
Staff Leadership
Inventory Management
Customer Service
Relationship Building
Attention to Detail
Teamwork and Collaboration
Problem-Solving
Excellent Communication
Service Quality Standards Evaluation
Accomplishments
EMPLOYEE OF THE MONTH -MOVENPICK HOTEL (MAY2022/APRIL 2023)
CANIDATE OF EMPLOYEE OF THE YEAR- MOVENPICK HOTEL (2022/2023)
TRAINING AND OTHER
Work health and safety (WHS) committee - Movenpick Hotel on Spensor