Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chun Chung YAU (Fred)

DONCASTER EAST,VIC

Summary

Professional retail worker with proven experience in customer service, sales, and stock management. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Reliable and results-focused, ready to contribute effectively in dynamic retail environment.

Overview

13
13
years of professional experience

Work History

Store Manager

Miniso Australia
01.2022 - 01.2025
  • Managed daily store operations, ensuring compliance with company policies and delivering a seamless customer experience.
  • Delivered exceptional customer service by fostering a welcoming environment and addressing client needs with tailored solutions
  • Led sales strategies, including visual merchandising and inventory management, to meet and exceed sales targets.
  • Analysed sales performance metrics to identify opportunities for improvement and optimize store profitability.
  • Supervised, trained, and coached sales associates to enhance their product knowledge and customer service skills.


Store Manager

Sunny Asian Grocery
01.2018 - 01.2022
  • Oversaw all aspects of store operations, including sales, inventory control, staff management, and customer service.
  • Sourced and curated a diverse range of products, ensuring stock aligned with customer preferences and market trends.
  • Built and maintained strong supplier relationships, negotiating favorable terms to secure high-quality products.
  • Implemented promotional strategies, pricing adjustments, and markdowns to drive sales and minimize waste.

Sales Associate

GAP
01.2017 - 01.2018
  • Greeted and engaged with customers in a friendly and approachable manner, providing assistance and product recommendations based on their needs and preferences.
  • Maintained a clean and organized sales floor, ensuring proper merchandising, replenishment of stock, and visual presentation standards in line with GAP's brand guidelines.
  • Operated the point-of-sale system accurately, processed transactions, and handled cash and card payments efficiently.

Merchandise Lead

Hong Kong Disneyland Resort
01.2012 - 01.2016
  • Oversaw the day-to-day merchandise operations in assigned areas of the park, ensuring efficient stock management, visual merchandising, and exceptional guest service.
  • Collaborated with Merchandise Managers to plan and execute promotional events, product launches, and seasonal displays to drive sales and guest engagement.
  • Implemented merchandising strategies and maintained visual standards to showcase Disney products in an engaging and magical manner, while ensuring compliance with brand guidelines.
  • Assisted in the onboarding and training of new Cast Members, ensuring they were equipped with product knowledge and understanding of Disney service standards.

Education

Higher Diploma - Business Administration

Hong Kong Institute of Vocational Education
Hong Kong
06-2010

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Retail inventory management
  • Inventory control
  • POS systems
  • Store operations
  • Store displays

Languages

English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Store Manager

Miniso Australia
01.2022 - 01.2025

Store Manager

Sunny Asian Grocery
01.2018 - 01.2022

Sales Associate

GAP
01.2017 - 01.2018

Merchandise Lead

Hong Kong Disneyland Resort
01.2012 - 01.2016

Higher Diploma - Business Administration

Hong Kong Institute of Vocational Education

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Chun Chung YAU (Fred)